Operations | Monitoring | ITSM | DevOps | Cloud

Atlassian’s Jira is an issue and project tracking software that helps plan, track and manage projects. Jira is also used by customers and internal teams to log issue tickets for the product and engineering teams to look into and resolve. This forms a feedback loop between the customer-facing and product teams to help drive and deliver the best possible software. Jira is widely adopted by Agile development teams to customize workflows and embrace collaborative resolutions to ship good software fast.

As the COVID-19 outbreak progressively impacts the world, many companies are grappling with the strain. It’s a very uncertain time for business right now. Even with so many factors out of your control, but there are a few things you can do proactively to protect your business. Keep your customers happy. Do everything you can to provide the best customer experience and remedy leaks early.

The coronavirus (COVID-19) pandemic has forced many global enterprises to temporarily shut down their operations, resulting in lost productivity and revenue losses. Yet, with a business continuity management (BCM) strategy, enterprises are well-equipped to limit business interruptions until the pandemic passes.

The unexpected and sudden shift to remote working introduces a new set of problems within the incident response space. And while each organization needs to take its own unique circumstances into account, this post outlines the best practices and steps that can be taken in the right direction in keeping operations both productive and proactive.

We added a series of improvements to our notifications settings, making it easier for you to control where your alerts are sent.

A Network Operations Center (NOC) is a location from which IT support technicians can supervise, monitor, and maintain client networks and infrastructure. Because they act as a central nervous system for many organizations, NOCs are typically located in a central physical location. The global coronavirus (COVID-19) pandemic is an unprecedented situation that is creating new challenges for everyone—and that includes NOCs.

COVID-19 is forcing many teams into crisis mode, as they rush to meet customer and employee needs in our new socially distanced reality. Organizations with experienced crisis management teams are urgently adding capacity and adapting to distributed working models. And those who haven’t built crisis response teams before are grappling with how to rapidly train employees and get access to the right tools.

With this click-bait title and an answer as short as “more leads, better leads and cheaper leads”, I could wrap this article up in one sentence. Yet, even though that answer would not be very far from the truth for many startups, there is a lot more to it. Marketing is all about measurable results. The days when you could buy a billboard next to a football field without asking a few critical ROI questions are long gone.

Ever since the release of our Teams Integration blog we have received requests from customers on whether we can provide the same functionality for Slack. And the use cases actually are very similar – it is always about an efficient and pragmatic approach to logging issues and tickets that came up during the night by leveraging existing infrastructure and without adding more clutter.