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The latest News and Information on DevOps, CI/CD, Automation and related technologies.

7 Measurable Goals for Customer Support Team

The COVID-19 pandemic has upended varied operations, sectors, and industries, with customer support being no exception. According to a survey consisting of AI analysis of more than 1 million customer service calls by the Harvard Business Review, customer service is among the hardest-hit company functions by the COVID-19 pandemic. Hardly surprising.

Comparison of GCP, Azure and AWS Cloud Storage: Which One to Choose?

Cloud storage has become an essential component for businesses of all sizes. It allows you to store and access your data on a remote server, providing flexibility, scalability, and cost-effectiveness. However, with multiple cloud storage providers available, it can be challenging to choose the right one for your business needs. In this article, we will compare the three most popular cloud storage providers, GCP, Azure, and AWS, to help you make an informed decision.

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Android Kiosk Mode:The Kiosk Software Solutions for small business

Have you ever visited a place like a library or a museum where the computer or tablet is only used for certain information or services? This is made possible through kiosk software. It allows a device to only access certain programs or applications. It prevents the device from accessing any other features or functions of the operating system.

Control Plane is the most powerful environment for running multi-cloud & multi-region microservices

Control Plane is the most powerful environment for running microservices. Our patented technology harnesses the combined power of all the clouds, giving developers unprecedented power and flexibility. Founded in 2019, the Control Plane Platform was born out of the need to deliver unbreakable, auto-scaled, low-latency microservices. It is a virtual cloud made up of the three major cloud providers, harnessing all their power at a small fraction of the cost because workloads run serverless and cluster-less.

Learn about Operator Connect vs Direct Routing

As hybrid and remote work continues to become the norm for businesses of all sizes, organizations are increasingly gravitating to cloud-based unified communication tools to boost internal collaboration and stay connected to customers. Microsoft Teams is already one of the most popular choices for chat and meetings and it is becoming a popular tool to use as a cloud-based business phone system.

A Bright Future for Rural Utilities

It’s a bright future for broadband, especially in the American Heartland. Vastly improved technology, service demand growth, and unprecedented public investment have created a perfect storm of opportunity in our industry. At the same time, there are challenges we must face to ensure that our communication and service offerings are cost-effective, reliable, and secure. Will you be ready?

7 IT Automations for Highly Effective Organizations: Employee Offboarding

Just as important as employee onboarding, is offboarding an employee i.e. managing employee experience at the end of his or her tenure. The laundry list of to-dos for IT during this time is not insignificant, right from managing the logistics of the exit to ensuring they close on the loop on any resources they might have access to. Most of these post-exit activities can also have security implications if left unchecked.