Operations | Monitoring | ITSM | DevOps | Cloud

DevOps culture revolutionized our industry. Continuous Delivery and Continuous Integration made six sigma reliability commonplace. 20 years ago we would kick the production servers and listen to the hard drive spin, that was observability. Today’s DevOps teams deploy monitoring tools that provide development teams with deep insight into the production environment. Before DevOps practices were commonplace, production used to fail. A lot.

When are you smarter than your playbooks, and when are your playbooks smarter than you? That’s a question that engineers rarely step back to consider. The rational, disciplined parts of our minds tell us that the playbooks we are supposed to follow were carefully designed and tested, and that we should stick to them at all costs.

Winners make good decisions fast, execute them quickly, and see higher growth rates and/or overall returns from their decisions. That’s according to a McKinsey study, ‘Decision-Making In The Age Of Urgency’. But the same study also pointed out that ineffective decision-making has significant implications for company productivity today. On average, survey respondents said they spent 37 percent of their time making decisions.