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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

checkly

Your Practical Guide to Reducing MTTR

Feb 9, 2024 By Sara Miteva In Checkly
Let’s face it. Incidents will always happen. We simply can’t prevent them. But we can strive to mitigate the impact incidents have on our product and customers. Ensuring high reliability depends on quickly and effectively finding and fixing problems. This is where the metric MTTR, standing for “mean time to restore” or “mean time to resolve,” becomes valuable for organizations.
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Use ilert mobile app to take someone else's on-call shift

Feb 9, 2024 By iLert In iLert
Use the ilert mobile app to receive push notifications about alerts and gain access to essential incident management features so that you can take immediate action from anywhere. The app also allows you to quickly take over your colleague's on-call shift while on the go. Check out the video to learn more about this feature.
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squadcast

Automating On-Call Scheduling With Squadcast: Simplify Managing Schedules

Feb 8, 2024 By Chitra Bisht In Squadcast
Navigating an extensive excel sheet to determine On-Call schedules and vacation plans can be daunting. The struggle of maintaining On-Call Schedules manually is real. But we've got a solution that can help. This blog addresses the challenges associated with manualOn Call Scheduling processes.
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Leverage Past Incidents for Faster Incident Resolution with Squadcast

Feb 8, 2024 By Squadcast In Squadcast
Squadcast's Incident Management platform helps you learn from the past to resolve future incidents faster. In this video, we'll show you how to use Squadcast's Past Incidents feature to: 🔑Gain historical context for new incidents🔑See how similar incidents were resolved in the past🔑Identify patterns and trends in past incident activity By leveraging past incidents, you can improve your incident response times and reduce the impact of incidents on your business.
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bigpanda

Understanding IT discovery for ITSM and modern IT stacks

Feb 8, 2024 By Amy Brennen In BigPanda
IT discovery is the process of systematically identifying all existing IT components within a tech stack. It involves discovering hardware and software, understanding their configurations, and mapping their interdependencies. Much like your annual doctor visit can proactively identify potential health issues, your IT discovery process can also flag problems and deliver insights to ensure improved operational well-being.
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pagertree

Understanding Linux File System: A Comprehensive Guide to Common Directories

Feb 8, 2024 By PagerTree In PagerTree
Welcome to an in-depth exploration of the Linux file system! In this comprehensive guide, we'll demystify the various directories found in a typical Linux distribution, explaining their purposes and functionalities. Whether you're a seasoned sysadmin or a curious newcomer, this article will enhance your understanding of the backbone of Linux's structure and operation.
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pagertree

SRE Metrics: Availability

Feb 8, 2024 By PagerTree In PagerTree
Understanding SRE metrics and how they impact your platform's availability are fundamentals of Site Reliability Engineering. How available is your website, service, or platform? What must you monitor and measure to ensure availability? How do you translate uptime into availability? This chart has numbers that every Site Reliability Engineer (SRE) should know.
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ilert

A Practical Introduction to Incident Management Metrics

Feb 7, 2024 By Sirine Karray In iLert
Tracking your incident management metrics is necessary for any intended optimizations within your organization. Whether your team is looking to align with the company’s business goals, to benchmark and elevate performance, to increase customer satisfaction, or more, scrutinizing these metrics is the way to go.
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