Operations | Monitoring | ITSM | DevOps | Cloud

A self-service portal is designed to reduce IT support tickets by enabling employees to solve common issues on their own. But if self-service is supposed to improve efficiency, why do so many portals remain unused while help desk queues continue to grow? In this video, you'll learn what a self-service portal is, why many organizations struggle with low adoption, and the three key factors that determine whether your portal actually reduces ticket volume.

Small language models are cheaper, run privately on your own hardware, and often beat the big models on focused tasks like sorting emails or summarizing transcripts — and they're perfect for checking a large model's work. The key is knowing when to use which.

In this video, learn what packet loss is, why it happens, and how it silently impacts your network performance even when monitoring dashboards appear healthy. Discover the most common causes of packet loss, how it affects applications like video calls and web services, and why identifying the root cause quickly is critical for maintaining a reliable network.

Watch the full episode: MCP vs CLI: Does it even make a difference? Live Laugh Logs ep. 3.

On this episode of Masters of Data, we revisit the predictions Adam White, Zoe Hawkins, and David Girvin made at the end of last year, checking our own scorecard halfway through 2026. The hits: agents running amok and deleting databases, MCP becoming the backbone for tracking what agents actually do, growing security gaps around personal data, and a collective rejection of low-quality AI content. The misses: we underestimated how fast companies would cut staff for AI, then quietly start rehiring once the agents couldn't cover the work, and we're still arguing about whether token burn is a cost problem or a coming attack vector.

MCP vs CLI: does it even make a difference? Here’s everything you need to know. Welcome to Episode 3 of Live Laugh Logs, the podcast from the Coralogix Developer Relations team. This week Andre has made the move to the US, so Annie and Lewis are joined by George Pickers, Head of Solution Engineering for EMEA & APAC at Coralogix.

In this video, learn the difference between SLA, SLO, and SLI and why understanding each one is essential for delivering reliable IT services. Discover how these three service level metrics work together and why tracking the right one helps improve service reliability, customer satisfaction, and operational performance. Whether you're an IT operations professional, SRE, DevOps engineer, or service manager, this video explains SLA, SLO, and SLI in simple terms so you can build measurable goals and realistic service commitments.