Operations | Monitoring | ITSM | DevOps | Cloud

Rental ownership works best when important decisions follow clear, repeatable systems. Legal compliance, tenant screening, maintenance, accounting, communication, and risk management all affect how well a property performs over time.

Standard ITSM (Information Technology Service Management) falls short in AEC firms when project workloads set the rules for the workstation, data path and maintenance window. The challenge reaches beyond buying powerful PCs. Simply because it affects how you track upgraded components, triage model sync failures, keep specialist workstations available remotely and patch machines without losing milestone output.

Emergency readiness often gets seen as just another compliance task - a checklist of fire extinguishers and evacuation routes to tick off. But that view misses the bigger picture. Real readiness isn't a static obligation; it's a dynamic strategy that protects your entire operation. It safeguards your financial stability, keeps things running smoothly, and, most importantly, shows you care about your people.

Most large enterprises elect a hybrid approach to SAP operations, but this is a more recent trend. And, as SAP operations professionals, we are still learning about the impacts of this choice and approach, even though it's often the most sensible and pragmatic. Years ago, everything ran on-premises. But today it's a mixed architecture of SAP running on-premises, landscapes leveraging hyperscaler platforms, and for customers migrating to Cloud ERP, an even more complicated mix including cloud services like BTP in addition to decades of legacy.

Managed Service Providers are responsible for an increasing proportion of their customers' cloud infrastructure. For many MSPs, Microsoft 365 has become one of the most important parts of that responsibility. Email, Teams, SharePoint, OneDrive, Entra ID, Intune and Microsoft 365 licensing can all sit within the same customer environment. Add security configuration, Microsoft Secure Score and user lifecycle management, and there is a considerable amount for an MSP to monitor.