Operations | Monitoring | ITSM | DevOps | Cloud

Strategies to Tackle Crisis Communication in Medical Practices

Crisis situations in the healthcare industry have a greater magnitude than crisis in other industries, owing to the nature of the customers and the stakeholders that get churned up in the middle of it. For hospitals and medical practices, the pressure can be overwhelming, especially because their clients – the patients – trust them to provide high-quality care.

How to Show a Top Level Status of your Services using our API Endpoint

Embed your status page status anywhere using our API endpoint. Get the list of components and their statuses, uptime and average response time with human descriptions and indicators, and includes a top-level status to programmatically embed it anywhere. Data shows metrics for the past 24 hours. Use the status page URL to retrieve its data.

How to avoid one of the biggest critical incident headaches (no aspirin required)

You probably know this situation all too (painfully) well . . . A critical incident has hit. You get the alert and the race is on! First headache up on deck – coordinating all the stakeholders. You call, you email, you text – some people are available, some are not. Some might be sleeping, or just getting up in a completely different time zone.

Lessons in Building Well-Formed Scrum and Kanban Teams

In the early days of Amazon, Jeff Bezos set a rule: teams shouldn’t be larger than what two pizzas can feed, no matter how large a company gets. Setting this rule of small teams meant individuals spent less time providing status updates to each other and more time actually getting stuff done. It also allowed team members more time to focus on continuous improvement. PagerDuty, like Amazon, has a strong culture of continuous improvement.

See Your PagerDuty Account Clearly in 2020

What better way to start off the new year than reflecting on the past 12 months and conducting a retrospective of your systems, processes, and culture at your organization? For instance, what did your overall incident response look like in 2019? Was it a smooth and streamlined process or did chaos reign during incident conference calls? But when burning sage and holding magic crystals don’t refresh your office vibes or your incident response process, PagerDuty University has got you covered.

Docker Commands Cheat Sheet

In this article I will highlight the 6 key docker commands I use on a daily basis while using Docker in the real world. By no means is this an extensive list of commands, I kept it short on purpose so you could use it as a quick reference guide. I’ve also omitted the topic of building images and the commands that are associated with that.