Operations | Monitoring | ITSM | DevOps | Cloud

Doing More with Less: Building Greater Operational Efficiency with PagerDuty

How many of us can say with confidence that we know a tool inside and out? If you’re like most, you probably use just a small fraction of a product’s features. When it comes to feature-rich software like Microsoft Word or Excel, it’s a safe bet that most users are aware of less than half of the features, and use even less on a regular basis. And the longer we’ve been using a piece of software, the more likely we fall into this trap of feature underutilization.

Top 3 Advantages of Remote Support Software for SMBs

Your employees and customers are constantly on the move and rely on their mobile devices to stay connected and productive. On-demand remote support is crucial when technical issues become a roadblock in their day. With mobile device remote support, your IT team can troubleshoot problems quickly and efficiently from a tablet, computer, or smartphone.

Service Request Management Process

The service request management process is critical to maintaining efficient operations for any organization. By managing and tracking service requests, businesses can ensure that customer issues are resolved promptly and effectively. No matter in what domain or industry you are operating your business, requests are a standard process from employees, suppliers, or customers.

Comprehensive Stock Trading App Development And Design Guide

A stock trading app is an end-user platform where equities are bought and sold. Stock trading apps focus on the proper ways to manage money, including borrowing, storing, lending, spending, investing, and even protecting it. Trading app development utilizes technology that helps people manage their entire financial activities even more effectively.
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How Telecoms Companies Can Usher In A New Era Of Customer Service

Few sectors face the level of pressure on their customer service teams that telecoms businesses do. From helping new home owners get set up with super-fast internet, to keeping families connected across continents, customer experience is everything in telco. Providing some of the most important services to keep the world connected, though, is a demanding responsibility to manage. Whether you're working from home and trying to join an important meeting, or catching up with an old friend, when connections falter, frustrations rise quickly.

Open source in financial services - start with a strong foundation

Financial Institutions (FIs) need to respond with agility and business velocity to keep pace with changing economic conditions. Yet, emerging competition from fintechs and challenger banks and increasing customer expectations is making this task difficult, especially as regulatory and compliance requirements increase. Embracing the next phase of digital transformation is an imperative for financial institutions to sustain and grow in a competitive environment of rising cost pressures.

Exploring the New Container Checkpointing Feature

Kubernetes is a continuously evolving technology strongly supported by the open source community. In the last What’s new in Kubernetes 1.25, we mentioned the latest features that have been integrated. Among these, one may have great potential in future containerized environments because it can provide interesting forensics capabilities and container checkpointing.