Operations | Monitoring | ITSM | DevOps | Cloud

When you’re a small managed service provider (MSP), the owner is the main salesperson, primary technician, head bookkeeper, and office manager. As your company grows, you begin to delegate tasks. Often, the first task to be delegated is bookkeeping because you loathe it. Once you find a bookkeeper to handle your day-to-day accounting tasks, it becomes very tempting to hand it all over.

The terms “omni-channel” and “multi-platform” may be used to describe many of the network operations or customer interactions of today’s businesses, and the administration of these operations must be wide-ranging and comprehensive to enable organizations to keep pace.

RUM and APM are two important acronyms to know if you work in software development or DevOps today. Moreover, not only is it important to be able to define RUM and APM — It’s also critical to understand the similarities and differences between each type of software monitoring process.

I have been seeing this motivational quote pop up on my social media feeds a lot lately: “There’s no elevator to success. You have to take the stairs.”  I’ll be honest, I really like the saying. As far as motivational quips go, it does the trick — after reading it I always feel like it’s time to get up and do something.

Using the right Ruby interpreter to run your programs can make all the difference. Unfortunately, it can be tough to find resources about different Ruby interpreter options, or about how to choose the right one.