Operations | Monitoring | ITSM | DevOps | Cloud

When it comes to the world of IT, many things can go wrong on devices and with software. These imperfections can often result in security risks and vulnerabilities, so patches are applied to fix any defects. Patch management consists of managing the identification and remediation of these vulnerabilities in your IT environment. Patching is one of the most important components when it comes to managing IT vulnerabilities, so it is crucial to have an effective patch management policy in place.

Ransomware is on everyone’s minds these days, with attacks against small businesses, hospitals, and local governments increasingly in the headlines. Managed IT service providers are experiencing a dramatic increase in attempted cyberattacks.

Here at N-able, we have identified three key market segments that today’s MSPs fall into: Emerging Market, Growth Market, and Elite Market. What we are starting to see happening among these three tiers is a growing disparity developing where MSPs will need to make difficult decisions about the future and how they should be moving their business forward in the years to come. Unfortunately, if MSPs fail to address this growing market disparity, they are going to be left behind.

Apple once ran, and caught a reasonable amount of flak for, an ad that implied Macs didn’t get viruses. The PC (John Hodgman) in the ad says there were “114,000 known viruses” for PCs in 2006, to which the Mac (Justin Long) replies, “PCs. Not Macs.” While misleading, it’s technically correct, which may have been sufficient to avoid truth-in-advertising lawsuits.

Script automation allows IT professionals to use automation software to leverage scripts in a managed framework to optimize various mundane tasks. With automation being the key to running a swift and responsive IT department, scripts are essential for any network administration arsenal.

Today, we’re pleased to announce that Ninja Ticketing has exited beta and entered general availability, giving our partners a flexible, easy-to-use ticking solution built specifically for IT workflows. Since debuting in September, NinjaOne has over 350 customers actively using Ninja Ticketing as their primary service desk software.