Operations | Monitoring | ITSM | DevOps | Cloud

We’ve discussed this topic many times during our NinjaOne MSP Live Chats, and the fact is it’s an important question to consider regardless of your plans for exiting your business. Even if you’re not planning to sell your MSP, knowing the factors that play into your MSP’s valuation and understanding the metrics that owners and investors use to evaluate and optimize MSP businesses is key.

Over the past few years, we’ve been seeing large-scale consolidation taking place in our marketplace, with private equity firms and margin-based companies, such as telcos and traditional IT consulting businesses, investing heavily in MSPs.

In part one of this blog post series, we discussed several key reasons why your clients need backup and why either of you might be considering a change. In this second part, I will discuss how you might go about expanding or replacing your existing backup offerings.

For MSP’s and IT pros, IT documentation is a priceless tool used to record, organize, and store the information they need to do their job efficiently. With IT documentation software, users can start to build a solid foundation of organizational knowledge that contains essential and accessible information for a modern, secure IT environment. Due to its versatility, IT managers are continually looking to use this software in their everyday work.

The onboarding experience sets the tone for your entire relationship with new clients. This is a critical juncture when you can make your clients feel like they made the right decision by hiring you -- or just as easily make them question their decision. Like most processes, onboarding should be planned beforehand to ensure it runs smoothly. A structured approach leading to seamless onboarding will set the right tone and help foster a long-lasting relationship while reducing client churn.

Professional services automation, aka PSA, is a business software that helps businesses who provide managed services to clients. One such example of businesses that can benefit from PSA software are MSPs. The core function of PSA software is to enable businesses in the services industry to efficiently run their business. It provides organizations with the tools required to manage all the stakeholders engaged in the delivery of a project.

“I can’t get this website to load.” As common help requests go, this sort of ticket can cause any tech to roll their eyes in anticipation of wasting time on a wild goose chase. If example.com isn’t working for one of your users, it could be caused by any of a dozen or more points of failure—everything from the user making a simple typo to a major Internet outage.

Looking to build your basic IT knowledge in 2022? In this post we'll cover some general network monitoring and network management best practices that MSPs and IT departments use to support their organizations. Any discussion about IT is eventually going to lead towards network monitoring and management. All told, one of the most well-understood roles of an IT department or IT provider is that of keeping a business’ essential systems up and running.

Although it’s good to stay optimistic for 2022, it’s difficult to deny that the main challenges the world has been facing since the beginning of the pandemic are still among us. Cybersecurity continues to be one of the key global targets for criminals in a world where an ever-increasing percentage of the workforce is shifting to working from home (WFH), leaving organizations more vulnerable than ever to a wide array of threats.