The latest News and Information on Managed Service Providers and related technologies.
Server and IT infrastructure monitoring are critical to ensuring the performance and longevity of your client systems. Even more so, remote monitoring technology, in particular, has helped define the entire modern IT industry. In this post, we’re going to discuss several of the main monitoring concepts, including metrics, alerting, and monitoring, and why they are important.
I’m in the middle of planning a family celebration for my daughter’s upcoming Confirmation ceremony. The invitations have gone out, I’ve booked the restaurant where we will have lunch afterwards, and I’m currently sourcing a local bakery for the cake and sweets table. While scrolling through Facebook the other day, one of my friends “Liked” and tagged a new local bakery.
The best free and open-source software are tools that users simply cannot live without — they make everyday tasks on Windows, Mac, and Linux easy without any of the associated costs or licensing fees that come with pay-to-play solutions. For some quick background, open-source software took off during the earlier days of IT in the late 1990s and has changed the world ever since.
Ninja Ticketing has been out for just over 6 months and is now generally available to all customers. Our 5.3.1 release adds a ton of improvements based on both our strategic roadmap for ticketing and early adopter feedback.
Ninja's feature-packed 5.3.1 release provides a ton of out-of-box functionality, better reporting, and improved user permissions. 5.3.1 also includes major updates to Ninja Ticketing that you can read about here.
On the recent Q3 earnings call, N-able CEO John Pagliuca perfectly captured the mood in the MPS market. “Some in the industry refer to the MSP era we are in right now as the golden era for the MSPs,” he said.
Many small businesses start with an idea, a product or service, and a willing market. Many managed service providers have assembled their client list from friends, family, and business contacts allowing them to quickly build revenue flow with relatively little effort. But what happens when an MSP’s network of friends and associates dries up? Or they’re no longer able to build a new business based on referrals?
