On-call scheduling enables 24/7/365 availability of service providers for critical issues like system downtime, technician response for critical systems, and patient care. Learn about the importance of on-call schedules for your organization and its customers, how to design an on-call schedule, and multiple ways you can build an on-call scheduling program that will improve customer response and make staff happier.
OnPage’s incident alert management platform continues to evolve, providing powerful features and capabilities to clients. The OnPage product team proactively monitors requests for future advancements and launches them to enhance clients’ business processes. Continuous innovation allows OnPage to align with growing business needs, while adapting to the ever-changing trends of the digital operations world.
A lot of tech companies struggle with creating an effective and efficient on-call schedule internally for their product and service, this results in much longer downtimes when something goes wrong. They often over-burden their team members with repeated on-call duty which results in team member fatigue. Here’s how to create an on-call schedule that your team might love.
At Sensu Summit 2019, Adam Westman, Sr. Engineering Manager at Target, introduced us to GoAlert, their on-call scheduling and notification open source project. In this post, I’ll recap his talk, sharing the journey that led them to build GoAlert, the problems they’ve solved, and how they use GoAlert with Sensu Go to simplify monitoring and reduce alert fatigue.
Alerting has come a long way from the days of paging an on-call administrator in the middle of the night, to multiple on-call teams that run and manage incident response around the clock. This is because as organizations grow and scale, responding to incidents also gets more complex and you often need more than one team to get involved to successfully resolve an incident.
The idea behind an escalation matrix is simple: the situation requires greater authority to resolve. Authority can take many forms, including experience with a particular toolset or simply the proper permissions to flip the right switches. Therefore, escalation must involve putting the proper information into the right person’s hands (well, device).
Have you heard about OnPage’s new and exciting integration with Amion? Through this collaboration, healthcare organizations can improve clinical communications, resulting in better patient care. It’s a sure way to enhance the patient experience, ensuring that qualified, on-call physicians respond more effectively to urgent clinical matters (i.e., patient needs). So, how exactly does the integration work?
I’m Honeycomb’s newest engineer, now on my eighth week at Honeycomb. Excitingly, I did my first week of oncall two weeks ago! Almost every engineer at Honeycomb participates in oncall, and I chose to join in the tradition. This may seem unconventional for a Developer Advocate — surely my time might be better spent holding more meetings with customers and giving more talks? Yet, I found that being oncall was the right decision for me.
