Operations | Monitoring | ITSM | DevOps | Cloud

When five agents are looking at the same IT incident, which one makes the decisions?

It’s 2:14 am, and checkout latency at your largest retail store has tripled. Your observability platform’s agent has already posted to Slack that there is a connection pool exhaustion on the orders database, with a link to the trace. Your cloud provider’s agent reports a degraded network path in one availability zone. The AI SRE tool one of your product teams adopted last spring points to a deploy that went out at 1:50.

BigPanda has been recognized as a Niche Player in the 2026 Gartner Magic Quadrant for AI Applications in IT Service Management report

On August 17, Gartner placed BigPanda in the Niche Players quadrant of the 2026 Gartner Magic Quadrant for AI Applications in IT Service Management (ITSM). It’s our first time on this MQ, after an honorable mention last year. I’m glad we’re there, and I want to explain why a company that doesn’t sell an ITSM platform reads that as a strong result.

NinjaOne Browser Management

NinjaOne Browser Management extends endpoint management into the browser. It covers Chrome, Microsoft Edge, and Firefox on Windows, and runs from the NinjaOne agent and console you already use for patching, remediation, and backup. Most work now happens in the browser, but most IT teams still manage it with GPOs, scripts, or nothing at all. Extensions are the biggest blind spot. Every one is effectively an unmanaged agent running inside the browser, and few tools can see, patch, or remove them.

Stop Adding HR Tools. Start Using the Platform You Already Have | Atlassian Webinar

Tired of spreadsheet trackers, lost Slack requests, and SaaS sprawl? Learn how to turn your existing Atlassian stack—Jira, Confluence, and Jira Service Management—into a unified HR hub for recruiting, zero-touch onboarding, and compliance. Most companies run on Atlassian, but HR workflows often remain scattered across spreadsheets, endless email threads, and disconnected SaaS tools. The answer isn't another point solution or a costly rip-and-replace—it's connecting the systems you already have.

Is VPA "Good Enough"? How Kubex Delivers Enterprise-Ready Workload Optimization

Kubernetes workload rightsizing is one of those tasks everyone agrees is important and almost nobody enjoys doing by hand. Set requests too high and you pay for capacity that sits idle; set them too low and you invite CPU throttling, out-of-memory kills, and late-night pages. It’s no surprise, then, that many teams reach for the Vertical Pod Autoscaler (VPA) as their first step toward automated rightsizing.

Data Center Rack Density Just Crossed 11kW. Do You Have the Tools and Data to Keep Up?

Uptime Institute's Global Data Center Survey 2026 found that the average modal rack density exceeded 11 kW in 2026, up from 9 kW in 2025. “Modal rack density” means the rack density that is most common within a data center. Arguably, the more important trend is that rack densities are becoming more varied, with more facilities supporting a mix of conventional and high-density racks.