Operations | Monitoring | ITSM | DevOps | Cloud

What the Push for Faster Claims Processing Means for Your Documentation Standards

What the Push for Faster Claims Processing Means for Your Documentation Standards

Jun 18, 2026 By OpsMatters In OpsMatters
The insurance industry is facing a massive operational shift. Claims managers are under intense pressure from upper management and policyholders to accelerate their processing timelines. Standing still is no longer an option if an organization wants to stay competitive in a crowded market. Industry leaders are already taking aggressive steps to meet this demand for faster resolutions. A recent Deloitte survey of 200 US insurance executives found that 76% have already implemented generative AI in at least one business function to accelerate their daily processes.
Read Post

AI Agents Are the New Employees: The Identity & Security Crisis Enterprise IT Must Solve

Jun 17, 2026 By Resolve In Resolve
As AI agents become more autonomous, enterprises face a new challenge: How do you secure a workforce that isn't human? In this episode of Agents of IT, Fran Fernandez, Zach Austin, and Ian Coppock explore the growing identity and security challenges surrounding Agentic AI. From permissions and governance to digital identities and access controls, the team breaks down what enterprise leaders need to know before deploying AI agents at scale.
View Video
puppet

Why Multi-Agent AI Workflows Need a Control Plane

Jun 17, 2026 By Puppet In Puppet
AI is transforming how infrastructure and platform teams design, deploy, and operate systems. As organizations move from experimentation to production, a clear pattern is emerging. AI can decide what should change, but it cannot safely control how those changes are executed. This creates a gap in modern architectures. That gap is filled by a control plane. That control plane already exists in Puppet Enterprise Advanced.
Read Post
How Small Law Firms Can Compete With Large Firms Using the Right Software

How Small Law Firms Can Compete With Large Firms Using the Right Software

Jun 17, 2026 By OpsMatters In OpsMatters
Small law firms lose clients to larger competitors every day - not because they lack talent, but because they look harder to work with. Slow responses, billing confusion, missing documents, unanswered emails. None of these are talent problems. They are operational problems, and nearly all of them are fixable with the right legal practice management software.
Read Post
resolve

8 IT Infrastructure Automation Use Cases to Prioritize

Jun 16, 2026 By Zack Austin In Resolve
IT infrastructure automation sounds simple enough on the surface, right? You take repetitive infrastructure work, turn it into automated workflows, and give engineers more time for higher-value problems. This may seem easy, but in practice, it gets more interesting. Modern IT environments are spread across cloud platforms, legacy systems, identity tools, ITSM platforms, monitoring systems, network devices, and business-critical applications.
Read Post
puppet

AI Found 18 OpenSSL Vulnerabilities. Now Your Team Has to Patch Them.

Jun 12, 2026 By Puppet In Puppet
On June 9, 2026, the OpenSSL project released patches covering 18 vulnerabilities across its supported releases. The headline flaw, CVE-2026-45447, is rated high severity and has the potential for remote code execution. Not too long ago, a security advisory with 18 vulnerabilities would have been routine. Microsoft’s Patch Tuesday provided a predictable cycle, and organizations operated with the expectation of a meaningful remediation window. That model is under pressure.
Read Post

What Is Enterprise Service Management (ESM)? Explained

Jun 10, 2026 By Resolve In Resolve
Enterprise service management (ESM) applies the proven model of IT service management, catalogs, workflows, self-service, and SLAs, to the whole business: HR, facilities, finance, and more. Here is what it is and how it works. What is enterprise service management, and how is it different from ITSM? In this explainer we define ESM, show how it works across departments, clarify how it builds on IT service management, and cover the mistake most teams make: copying IT ticket forms instead of orchestrating work across teams.
View Video

Copyright © 2026 OpsMatters™. All rights reserved.