The latest News and Information on IT Service Management, Service Desk and related technologies.
Is it important to your customer to understand the distinction between IT Operations Management (ITOM) and IT Service Management (ITSM)? Most likely not. Your customers are only concerned with how quickly you solve their problems. It makes no difference to them which application or infrastructure you use. So why should you, as an organization, be concerned about the meaning of these concepts, how they align, how they differ, and why they matter?
Transitioning back to the office is becoming more of a possibility with each coming day. But managing the transition can leave you feeling overwhelmed. Where do you start? How will work be different after a year of working remotely? And how will you balance management of a remote and in-person workforce? The ServiceNow on-demand Back to Work webinar series can help you prepare for changes in the workplace post-COVID-19 in four key ways.
It’s been more than half a year since I joined Exoprise. When Covid-19 struck last year, it became clear that companies would expand their hiring requirements beyond local regions and find suitable candidates (just like me!). Remote work and the requirement for on-boarding remote workers no longer became a luxury. This is reflected in job portals and HR sites such as Indeed and Glassdoor where they began to insert a new tag “Remote WFH Option Available”.
The power of technology can transform organizations. Technology can create new workplaces and new ways of working—and bring new services and exciting opportunities to businesses and consumers alike. Delivering a major technology program is always a complex journey, full of challenges and, inevitably, a mix of triumphs and setbacks.
The check engine light on a vehicle warns the driver when something under the hood needs attention. Wouldn’t it be nice if every organization had a similar flashing indicator to let them know when their Transport Layer Security (TLS) certificate is about to expire? Unfortunately, reality isn’t that simple. We tend to deal with the day-to-day maintenance of our vehicle in different ways.
