Customer support teams are a crucial part of any enterprise service, and in the world of Governance, Risk, and Compliance (GRC) Software, these teams need to be focused on supporting critical customer needs, not troubleshooting application errors that have reached the customer. Sentry has proved to be a pivotal part of the toolset for industry-leading GRC software company Reciprocity.
84.51°, the data analytics and marketing company owned by The Kroger Company, found out it needed centralized metrics the hard way. When Erin O’Brien was brought into the company in the spring of 2019 as a Lead Service Manager, she was tasked with evaluating and seeking ways to continuously improve how the Technology and Product teams worked together.
KeyBank is one of the largest banks in the United States. And as the bank has grown, so has their end-to-end monitoring system. With more than 1,100 branches and 1,400 ATMs stretching across 15 states, KeyBank’s infrastructure had evolved into a “Noah’s Ark of design,” says Mick Miller, Senior Product Manager, Cloud Native at KeyBank. In other words, they had two of everything, resulting in 21 different data islands.
How do you match health care practitioners to the right job? When The Postgraduate Medical Council of Victoria (PMCV) had to recruit doctors and nurses for the healthcare match system it administers, they needed an efficient solution that would take into account a high number of complex variables while remaining agile and, most importantly, accurate. At UserCentric, we devised a solution that gives PMCV administrators control over the entire recruiting experience.
Learn how Quick Base, an award-winning cloud-based application development platform for creating custom solutions to everyday business challenges, employed StatusCast to increase the transparency of their system status and availability.
Aquafin is a Belgian company with over 1,000 employees that was established by the Flemish Region in 1990 for the purpose of expanding, operating and pre-financing the wastewater treatment infrastructure in Flanders. Aquafin collects household wastewater from the municipal sewers and transports it to wastewater treatment plants, where it is treated in accordance with European and Flemish standards.
What does the revamped, modern technology stack of a 185-year-old Australian news corporation look like? In an industry that faces serious competition from anyone with a WordPress site and something to say, Nine Publishing, producer of Australia’s three largest news sites, sought to preserve a competitive edge by understanding how to enrich the experiences of their readers and journalists, while simultaneously identifying pain points and spotting problems before they happen.
If there is one thing that all Software as a Service (SaaS) companies understand, it is the pressure of “being fired”, as SPS Commerce’s Andy Domeier puts it. SPS Commerce is a cloud-based supply chain management software company and Andy is a Senior Director of Technology there - so he knows what he is talking about. Part of the core value of buying SaaS solutions is that you are typically buying a subscription, which means that you can also cancel that subscription at some point.
Making award-winning stop-motion animated films is a complex, time-consuming process. To illustrate, LAIKA—an animation studio based in Hillsboro, Oregon—has released several feature-length films since its 2005 inception, including Coraline, The Boxtrolls, and Missing Link. During peak production periods, the company has more than 550 employees working out of its headquarters and also employs a team of contractors that is spread out across the world.
