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Improving Customer Support with Squadcast Webforms: A Smart Solution for MSPs

Nov 24, 2023 By Chitra Bisht In Squadcast
Managed Service Providers (MSPs) handle a multitude of customer support cases, each requiring efficient routing to the right team member. Squadcast's Webforms provide a solution to expedite issue reporting and streamline resolution. In this blog, we will explore how MSPs can leverage webforms to enhance the customer support experience.
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Introducing Workflows: Enhancing Automation in Incident Response

Nov 23, 2023 By Sanjog Sandhu In Squadcast
At Squadcast, we advocate for the principles of Site Reliability Engineering (SRE), which emphasize the critical importance of automating routine tasks to boost efficiency in Incident Management. We're aiding organizations in implementing these principles with one of our newest features: 'Workflows'. Workflows has been designed to automate manual facets of your Incident lifecycle, all while ensuring human-in-the-loop execution for critical decisions.
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Guide To Best Incident Management Software

Nov 20, 2023 By Chitra Bisht In Squadcast
Avoiding downtime is imperative. To keep you sturdy against any unplanned disruptions there are Incident Management tools ensuring quick response, efficient resolution, and minimal impact on operations. This blog aims to be your go-to guide for navigating the diverse landscape of Incident Management platforms.
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Introducing Workflows: Enhancing Automation to Incident Response

Nov 13, 2023 By Sanjog Sandhu In Squadcast
At Squadcast, we advocate for the principles of Site Reliability Engineering (SRE), which emphasize the critical importance of automating routine tasks to boost efficiency in Incident Management. We're aiding organizations in implementing these principles with one of our newest features: 'Workflows'. Workflows has been designed to automate manual facets of your Incident lifecycle, all while ensuring human-in-the-loop execution for critical decisions.
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Suppressing Alert Noise during Scheduled Maintenance

Nov 3, 2023 By Chitra Bisht In Squadcast
Alert noise is a common problem for IT teams that monitor and manage complex systems. Excessive unactionable alerts triggered by various sources, such as applications, servers, network devices, etc., can cause alert fatigue. The higher volume of alerts can be overwhelming, reducing the ability to respond to critical alerts. One event of possible alert noise is during scheduled maintenance, awhich is a common practice in the digital realm.
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Status Pages That Deliver: Top 10 Favorites

Nov 2, 2023 By Chitra Bisht In Squadcast
Status Pages represent an invaluable asset for websites and SaaS businesses, particularly in today's environment with prevalent outages and heightened user expectations for seamless uptime. Integral to any robust website monitoring strategy, these pages serve as centralized hubs, offering users a singular, authoritative source for tracking the status of websites and applications.
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Tips To Never Miss An Incident Notification With Squadcast Escalations Policies

Oct 27, 2023 By Chitra Bisht In Squadcast
Companies implement an Incident Response process to promptly resolve critical issues. Setting up escalation policies to notify engineers is a key step in this process. With traditional escalation policies, alert notifications still get missed which results in higher response times and failure to meet SLAs. So, how can one ensure incident notifications are never missed?
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Opsgenie Alternatives: Finding the Right Fit for your Incident Management Teams

Oct 27, 2023 By Chitra Bisht In Squadcast

In the dynamic landscape of modern IT operations and Incident Management, choosing the right tool is paramount to ensuring the resilience of your organization. Opsgenie, a popular Incident Response and Alerting platform, has been a go-to choice for many. However, as businesses grow and requirements evolve, exploring Opsgenie alternatives becomes essential in the quest to find the perfect fit for your unique operational needs. In this blog, we'll embark on a journey to uncover and evaluate some compelling alternatives to Opsgenie, helping you navigate the vast sea of options and make an informed decision that aligns perfectly with your team's workflows and objectives.

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MSP's As NOC's, Handling Multiple Clients

Oct 26, 2023 By Chitra Bisht In Squadcast
A Managed Service Provider (MSP) should invest in an Incident Management platform to ensure seamless service delivery and customer satisfaction. Such a platform streamlines Incident Response, improves service reliability, and enhances communication among teams. It helps MSPs in reducing Mean Time to Acknowledge (MTTA) and Mean Time to Resolve (MTTR) incidents, thereby minimizing downtime and service disruptions.
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