Operations | Monitoring | ITSM | DevOps | Cloud

ServiceNow is a popular IT service management platform for recording, tracking, and managing a company’s enterprise-level IT processes in a single location. In addition to helping you manage your ServiceNow CMDB, Datadog also integrates with ServiceNow IT Operations Management (ITOM) and IT Service Management (ITSM), enabling you to automatically create and manage ServiceNow incidents and events from the Datadog platform.

In modern, distributed applications, shared standards for performance and reliability are key to maintaining a healthy production environment and providing a dependable user experience. But establishing and maintaining these standards at scale can be a challenge: when you have hundreds or thousands of services overseen by a wide range of teams, there are no one-size-fits-all solutions. How do you determine effective best practices in such a complex environment?

To prevent visibility gaps in your cloud environment, you need to efficiently deploy observability solutions that integrate easily with key technologies in your stack and scale reliably with new applications and migrated workloads. But observability deployments can be complex, often requiring deep and specific knowledge that may not be available within your teams.

Many modern applications rely on MongoDB and MongoDB Atlas to manage growing data volumes and to provide flexible schema and data structures. As organizations adopt these and other NoSQL databases, effective monitoring and optimization become critical, especially in distributed environments.

Adopting a cloud-based, distributed architecture may help your organization scale quickly, but it can also add complexity. Correlating telemetry, security signals, and alerts across services often proves difficult, resulting in slower issue remediation. Additionally, when something goes wrong, figuring out who to contact—for example, the on-call responder or the service owner— may become needlessly time-consuming.

To ensure that your organization’s cloud spend is efficient, you need detailed and granular visibility to understand what comprises your costs, what causes them to change, and how the cloud services and resources you use are enabling your business goals. Extending your visibility and more closely monitoring your cloud costs can position you to successfully adopt FinOps, which provides a framework that can help you maximize the value you get from your cloud spend.

Microsoft Teams is deeply embedded in many organizations’ workflows, acting as a hub to both communicate and collect information about issues and ongoing projects. However, as with most communication platforms, it can be challenging to context-switch between conversations, tickets, and monitoring data when troubleshooting collaboratively.

As the number of distinct sources generating logs across systems and applications grows, teams face the challenge of normalizing log data at scale. This challenge can manifest when you’re simply looking to leverage logs “off-the-shelf” for investigations, dashboards, or reports–especially when you don’t control the content and structure of certain logs (like those collected from third-party applications and platforms).

We are thrilled to announce that Datadog has been named a Leader in the first ever 2024 Gartner Magic Quadrant for Digital Experience Monitoring. Datadog was positioned the highest in its Ability to Execute. We believe this placement reflects our commitment to being an end-to-end observability platform that brings together all signals from across your tech stack into a unified ecosystem.

As teams adopt OpenTelemetry (OTel) to instrument their systems in a vendor-neutral way, they often face a challenge in effectively tracing activity throughout their entire stack, from frontend user interactions to backend services and databases. While OTel enables basic tracing, teams still need a way to access advanced capabilities like continuous profiling to adequately optimize performance and troubleshoot issues in their applications.