New Year’s Eve marks the transition into a new decade, beginning with personal resolutions and expectations for 2020. Much is the same in the IT industry, as support teams expect to adopt trending technologies to reduce their mean time to repair (MTTR) and improve incident resolution. This post will provide an in-depth look into five trends, discussing how growing technologies streamline IT workflows in the new year.
Information technology service management (ITSM) tools streamline and regulate how IT services are delivered. ITSM tools include help-desk (e.g., ConnectWise Manage and ServiceNow) and monitoring software, providing smart ticketing capabilities and live system statuses, respectively. Unfortunately, Gartner Research reports that organizations tend to overbuy ITSM tools beyond their needs. For instance, organizations purchase unnecessary capabilities and features when adopting new ITSM technology.
Horizontal innovation refers to the inculcation of technological advancements in different industries and domains of human life. When we imagine how these life-changing technologies are poised to change our lives, at the beginning of their adoption curve, the future is somewhat filled with hopes and fears. Statisticians and logicians have shown their support for the induction of these technologies into our lifestyle – and rightly so.
Gartner Research provides insight into the healthcare industry, recommending robust clinical communication and collaboration (CC&C) solutions or technologies. OnPage is mentioned in Gartner’s latest CC&C guide, recognizing the organization for its digital scheduler, audit trails, automated alerts and live call routing capabilities. At its core, Gartner recommends OnPage to organizations looking to streamline clinical workflows and enhance team communications.
At OnPage, we communicate and interact with legal practices, understanding how their needs are changing, while helping them transform their operations. Through these conversations, we learned that an increasing number of practices look to transition to 24×7 after-hour communications, allowing potential and existing clients to reach legal practitioners (i.e., lawyers) at any time.
Physicians surveyed listed administrative tasks as a key cause of frustration and physician burnout. Accordingly, this results in workplace issues including, delays in communication, mishaps in surgery and monitoring failures. Fortunately, OnPage curated its HIPAA-compliant, clinical communications solution to help reduce physician burnout and improve care team collaboration, preventing dire consequences in the process.
As 2019 comes to an end, OnPage would like to re-inform MSP teams about the value and importance of offering a 24×7 support service. Twenty-four seven support ensures that client issues are quickly resolved by an after-hours support team. Though 24×7 support is a must-have offering, MSPs must first re-work their internal workflows and policies, ensuring that after-hours servicing is a pain-free venture.
There’s a solid rationale behind replacing antiquated technology, as they fail to keep pace with how the healthcare environment is evolving. One such invention is the good, old pager. Recently, the U.K.’s National Health Service Trust (NHS) was on the radar when the organization’s sensitive medical data was hacked by an individual in North London. The malicious party intercepted radio waves, converting it into legible text on his computer monitor.
OnPage is pleased to announce a new, innovative two-way dispatcher and user communications feature launching next month, allowing system administrators to communicate with on-call healthcare providers. OnPage wanted to launch a feature, where a console dispatcher can initiate and send secure messages to the right providers. After receiving a dispatcher message, on-call providers can reply back to the message. This new feature converts one-way communications into two-way threaded exchanges.
Unexpected events make the healthcare profession one of the most challenging industries to navigate and plan for. Sudden, abrupt patient situations tend to occur, increasing the workload of healthcare providers. Similar, process efficiencies and productivity are a reflection of the care team’s ability to communicate. When teams are on the same page, patient wait times are significantly reduced and results are improved.
