Operations | Monitoring | ITSM | DevOps | Cloud

Whenever a new customer joins incident.io, we make notes on what made them chose to buy our product and, if we were in a competitive process, why they chose us over other providers they were evaluating. It’s a lot of messy data and raw notes, but contained within is a veritable treasure trove of customer feedback. Summarising large amounts of data? Sounds like the perfect job for an LLM.

Nginx, a common web server and reverse proxy, uses caching to improve performance. Over time, this cache can collect old or unneeded data. This buildup can cause slower response times, more disk usage, and possibly serve old content to users. Clearing the Nginx cache often is important to keep good server performance and provide current information.

This article examines Nginx location directives. It explains what location directives are, their syntax, and how they process requests for specific URIs. The article describes different types of location matches, including exact, prefix, and regular expression matches. It also discusses the priority order of these matches and gives practical examples of their use in various scenarios.

Service outages are inevitable and directly impact customers, potentially damaging your company’s reputation and customer loyalty. Considering that an hour of outage costs on average $300,000 according to Statista, it’s better to avoid additional expenses in connection to losing customers. This financial impact underscores the importance of having a reliable status page to keep your customers informed and mitigate the consequences of service interruptions.

In the first part of this blog journey (I’d call it a post, but it’s actually two posts) we explored what operational excellence looks like in public cloud deployments. And while I do not want to spoil it for you, the main takeaway was that it is not easy and can become resource-intensive. With this in mind, you might should be wondering what you can do to achieve excellence without focusing all your resources on operations.

Syslog, an abbreviation for system logging protocol, is a type of logging that allows a system administrator to monitor and manage logs from different parts of the system. It can be used to track events and errors, as well as provide information about system performance. Syslog can be used on Unix-like systems, Windows, and other operating systems.

Modern provisioning in IT refers to defining your desired settings and software to meet your organizational goals. It’s the process of setting up your IT infrastructure, including hardware, networks, and virtual machines, among others, to make it available to systems and users. Device provisioning is a subset of this, often used to set up devices within the Internet of Things (IoT), including mobile devices. The importance of device provisioning cannot be overstated.