Operations | Monitoring | ITSM | DevOps | Cloud

Harnessing Power BI to Empower Decision-Making and Project Management

Scattered data and information silos can severely hinder a business's ability to operate and steer projects effectively. This isn't speculation but fact. However, harnessing the power of business interline tools like Microsoft's Power BI can produce game-changing results regarding decision-making and, ultimately, most other aspects of project management. This post will guide you through how Power BI can transform realms of chaotic data into intuitive reports and dashboards that team members can understand and act upon.

Top tips: 5 use cases for digital twins in the manufacturing sector

Top tips is a weekly column where we highlight what’s trending in the tech world today and list out ways to explore these trends. This week we take a look at how manufacturing firms can use digital twins to completely overhaul the production process. A depiction of the digital twin-enabled industry of the future.

Exploring the world of helpdesks: A complete guide

A robust IT help desk software has emerged as a critical driver of operational excellence and customer satisfaction. Internally, it promptly resolves technical challenges, fostering a productive and adaptable workforce. Externally, the helpdesk cultivates customer loyalty by delivering rapid and responsive solutions. However, a helpdesk’s performance hinges upon outcomes such as rapid response times, multichannel accessibility, structured knowledge management, etc.

How to Identify Network Problems & Diagnose Network Issues

Just because your network is "UP," doesn't mean it’s working well! Network issues like choppy VoIP, jerky video calls, and network and application slowness issues can affect your business in drastic ways - which is why it’s important to know how to identify network issues for network performance troubleshooting. There are many problems that can affect network performance, and some of them are very complex to identify and understand.

How to Strengthen Kubernetes with Secure Observability

Kubernetes is the leading container orchestration platform and has developed into the backbone technology for many organizations’ modern applications and infrastructure. As an open source project, “K8s” is also one of the largest success stories to ever emanate from the Cloud Native Computing Foundation (CNCF). In short, Kubernetes has revolutionized the way organizations deploy, manage, and scale applications.

Infinite Retention with OpenTelemetry and Honeycomb

The needs of observability workloads can sometimes be orthogonal to the needs of compliance workloads. Honeycomb is designed for software developers to quickly fix problems in production, where reducing 100% data completeness to 99.99% is acceptable to receive immediate answers. Compliance and audit workloads require 100% data completeness over much longer (or "infinite") time spans, and are content to give up query performance in return.

One Year of Automation, 100K Staff Hours Saved: A Telco Giant's Big Gain

A leading mobile communications company, based in South Africa, had big plans for its growth in the upcoming months. To ensure customer loyalty as they continued to grow their subscribers, they had to make sure their networks evolved while maintaining performance. That meant the organization’s IT and network teams needed a way to support business goals for growth with their existing capacity.

Using DX NetOps Dashboards To Harness the Power of AppNeta Data

In today’s dynamic, complex network environments, there’s a big difference between having monitoring data and having intelligence. To troubleshoot issues quickly, it’s vital to have timely, intuitive visibility into the metrics that matter. With the combination of AppNeta and DX NetOps, teams can gain the insights they need to efficiently and intelligently manage their environments.

Dual Subsea Cable Cuts Disrupt African Internet

On Sunday, August 6, an undersea landslide in one of the world’s longest submarine canyons knocked out two of the most important submarine cables serving the African internet. The loss of these cables knocked out international internet bandwidth along the west coast of Africa. In this blog post, we review some history of the impact of undersea landslides on submarine cables and use some of Kentik’s unique data sets to explore the impacts of these cable breaks.

Sentry Profiling now supports Browser Javascript, React Native, and Ruby

Profiling is an essential component of a developer’s toolkit for identifying and addressing the thorniest performance bottlenecks. Whether you’re a backend developer looking to cut down cloud infrastructure costs, a frontend developer trying to speed up page load times, or a mobile app developer working to ensure smooth scrolling for users, Sentry Profiling pinpoints hot code paths in your production environment, so you can identify and optimize the slowest parts of your code.