Seeing Everything: Shedding Light on Shadow IT and AI Usage
I still remember the working with a leading insurance provider on an internal review of their IT estate and discovering a team quietly using an unapproved SaaS tool to speed up their reporting. It wasn’t malicious, they were trying to solve a problem faster. But as we stared at the dashboard, I could see the CIO’s mind racing: What data had they uploaded? Was it encrypted? Were they still compliant?