Operations | Monitoring | ITSM | DevOps | Cloud

Why does a business need middleware management?

In order to answer this question, it is necessary to define what middleware is. It is generally accepted that middleware is software that sits between existing systems and processes and helps to smooth integration and interaction between them. Because of the sheer range of middleware and the scope of what it can do and affect in terms of business infrastructure, it is vital that it can be successfully monitored and managed.

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Optimize Device Refresh with Digital Experience Monitoring

Last year, during our Work Anywhere webinar, Forrester analyst Andrew Hewitt said that 51% of the technology teams focused on providing the right technology to enhance the employee experience. By 2021, the entire IT organization saw the need to support a flexible digital workplace with appropriate devices, wherever employees were located. According to computer economics, hardware such as PCs, laptops, and mobile devices age every four years. Therefore, device refresh becomes an important planning activity for support teams in keeping their knowledge workers productive and reducing the total cost of ownership (TCO).

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5 Challenges to Security Operations Strategies

Do you love SecOps in theory, but just can't seem to make it work in practice? Or, maybe you've already implemented a security operations strategy to some degree within your organization, but struggle to make IT operations and security jive as seamlessly as you would like? Either way, there's a good chance that your troubles stem from one or more of the common barriers to SecOps strategies. This article explains why businesses often fail at implementing SecOps successfully and how they can work around the roadblocks.

Yes, Robotic Process Automation Beneficial to the Telecom

Despite the fact that the telecom industry is constantly growing, it has been struggling to provide cutting-edge user experiences and meet the growing demands of operational agility. Telecom companies are constantly seeking for better viable choices to reduce operational expenses, increase agility, and improve efficiency. This is where emerging technologies like Robotic Process Automation (RPA) can be extremely helpful.

API mock testing with Nock

For the latest full-stack applications to work, a backend service is required. That is especially true when the frontend service depends on the backend service to render data. In many cases, it can be difficult to replicate the setup of the backend services so that you can test the application. This tutorial will show you how to mock HTTP requests from an API so that you can test endpoints without actually calling them in your tests.

Two years into the pandemic: the state of DevOps salaries

For the second year in a row, we have published a pandemic-era DevOps Salary Report. It’s no surprise that the pandemic catapulted every type of company into a digital transformation frenzy. We have done our best to distinguish between temporary shifts and long-term trends dictated by a newly hyper-digital world. In 2021, we are grappling not only with the reality of the pandemic, but with the Great Resignation – at least in the U.S.

What Are the Best Practices of Helpdesk Software in an Organization?

It has been seen several times that. When a customer raises an issue. Several technicians are working on the same problem. As a result, duplication of work occurs, and efficiency suffers. To avoid this type of problem, help where software is utilized. As it keeps updating the status in real-time and provides each problem with a unique identity number. Whenever the technician works on the same problem it alerts the member that the other technician is looking into it.