Operations | Monitoring | ITSM | DevOps | Cloud

Designing your incident severity levels

We wrote this article in response to a question asked in our Slack Community. Click here to join hundreds of technology leaders discussing best practices for incident response! ✨ We know a thing or two about incident response. As such, we're often asked to advise when companies are designing their incident response processes. A common question is "How do you design your incident severity levels?". It's a great question given how central they are to incident response!

SCOM 2022 coming soon: the most exciting updates

Great news for the SCOM community – SCOM 2022 is going to be released in the spring! SCOM isn’t going anywhere and it’s only getting better. We saw this proven in the Big SCOM Survey Results 2021 where more than half of respondents said they were going to increase their SCOM deployment to monitor more of their existing and new infrastructure.

Beyond the ping

“I can’t get this website to load.” As common help requests go, this sort of ticket can cause any tech to roll their eyes in anticipation of wasting time on a wild goose chase. If example.com isn’t working for one of your users, it could be caused by any of a dozen or more points of failure—everything from the user making a simple typo to a major Internet outage.

Limit the risk of ransomware with OpsLogix VMware MP

Ransomware is not a new concept within IT security. However, much focus is now being brought to it as the scale, number, and cost of these attacks are increasing worldwide. Though these attacks are aimed at organizations, the outcome can significantly impact consumers and individuals as well. The impact these attacks have on healthcare systems, schools, and power providers is significant and can have devastating consequences.