IT asset management (ITAM) software enables managed service providers (MSPs) and IT teams to manage IT assets efficiently and ensure they work efficiently. Assets refer to hardware such as desktops, mobile devices, printers, and servers, as well as intangible assets such as software licenses and digital data. ITAM solutions streamline the entire lifecycle of IT assets, from configuring and deploying new assets to monitoring their usage to ensuring data security when decommissioning assets.

In today’s business environment, much of the success of any MSP relies heavily on their online presence and reputation. This is because the vast majority of business consumers use the internet as their first port of call to discover, research, and select service providers. In this blog, I’m going to look at the pivotal role Google Business Listings can play in this process and how getting reviews for your MSP businesses can help to foster growth and enhance credibility.

Imagine your company’s network is like a busy city’s road system. Just like roads have traffic moving back and forth, your network has data packets traveling to and from destinations. But when the roads get too crowded, or a suspicious vehicle makes its way onto the highway, it can cause traffic jams and security incidents that impact the organization. That’s where NetFlow analyzers come in. In this article, we’ll break down the basics of NetFlow analyzers.

By its very nature, shadow IT is often unseen by IT security teams. This oversight routinely risks organizations violating data privacy laws, distorting IT budgets, and being exposed to nefarious actors. In a remote work environment, shadow IT poses a new threat that must be actively managed. → Download your free Shadow IT Report.

Over the next three blogs, I want to explain how we used machine learning to increase Cove Continuity boot-check accuracy to 99%. Cove Continuity offers the ability to restore source (protected) servers/workstations to virtual machines (VMs) in Hyper-V, ESXi, or Azure. After a VM is restored, Cove performs a boot-check test to prove that the system was properly restored.

Gone are the days when customer support was just a nice “add-on” to your company portfolio. As we move towards a more inclusive society, with hybrid or remote work blurring many cultural and geographical differences, more people value authenticity and knowledge in the companies they work with.

Credential management is a security practice that secures and protects all types of credentials (such as passwords, certificates, and keys) within an organization. It identifies and authenticates users who can access specific information, ensuring that sensitive and mission-critical data are always protected.

MSP pricing is a topic we frequently get questions about. What pricing models should be considered? How much should Managed Service Providers (MSPs) be charging per user? In this post, we’ll answer those questions by digging into how MSPs can make their own calculations using various tools, such as an MSP pricing calculator and sample MSP services template, to ensure their managed services agreements stay profitable over time.

Choosing the right management platform is crucial to Managed Service Providers (MSPs) that need to scale their business and improve service delivery. But with options like PSA, ITSM, and ESM available, how do you know which is right for your particular maturity level? In this blog, I want to quickly help you find your level when it comes to service delivery, by breaking things down into three simple stages: Ealy, Developing, and Mature.

The cybersecurity landscape in 2023 was increasingly complex, marked by sophisticated types of cyber threats such as ransomware and cyber espionage. Over half of the high-risk vulnerabilities were exploited by threat actors, with ransomware payouts averaging a significant $1,542,333, up from $812,380 in 2022. Phishing attacks dominated, accounting for over 80% of incidents, and 57% of organizations experienced frequent phishing attempts. Additionally, 4,000 ransomware attacks occurred daily since 2016.