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A Guide To Service Level Objectives, Part 2: It All Adds Up

Statistical analysis is a critical – but often complicated – component in determining your ideal Service Level Objectives (SLOs). So, a “deep-dive” on the subject requires much more detail than can be explored in a blog post. However, we aim to provide enough information here to give you a basic understanding of the math behind a smart SLO – and why it’s so important that you get it right.

Workstream Collaboration: What It Is & Why You Need It

Workstream collaboration is a new way of working that today’s leading organizations are increasingly adopting to get more done more effectively in less time. More specifically, we define workstream collaboration as follows: Workstream collaboration brings messaging, notifications, files, bots, tools and people together to create a private, persistent and searchable digital workspace that teams can use to do their work in a transparent, effective and efficient manner.

Introducing PagerDuty and Azure DevOps

More and more organizations are adopting DevOps practices, and it’s been well documented that DevOps is more of a journey than a true destination. Development teams release software more often on increasingly ephemeral infrastructure, making communication and agility a business requirement. PagerDuty helps modern DevOps teams automate their incident resolution process so they can deliver better software, faster.

The Power of Effective Digital Operations Training

LeBron James. Marta. Daniel Cormier. Tom Brady. Simona Halep. One thing these individuals—each widely considered amongst the best in their respective sports—have in common is their commitment to training. Each dedicated countless hours to carefully honing their skills through continuous training, to the point that when faced with a challenge, they respond instinctively.

Wrapping Up ElixirConf 2018

I'm on the 6:10pm Amtrak Cascades out of Seattle, scheduled to arrive in Portland at 10:00pm. After two intense days in Bellevue, I'm exhausted, but wired. A group of young guys two rows up are loudly discussing their favorite AWS services; I wonder if they're also returning from ElixirConf, but then I remember that this is Seattle—half the city works in tech.

7 Key Enablers for Effectively Managing Critical Incidents

When a critical incident hits, the implications for the business could not be more profound. Whether it’s a productivity system that powers the efficiency of thousands of employees, or an online service that serves millions of customers and drives the company’s revenues - no organization can afford anything less than an immediate and effective resolution.