An MSP’s ability to do effective work depends on their technical expertise. However, their ability to ensure customer satisfaction is what really grows their business. This is because high levels of customer satisfaction retain current clients and win over future ones. Given this reality, MSPs need to be strategic about how they approach their work as every interaction is an opportunity to improve customer satisfaction.

To effectively support and manage a client’s network, you need to know what’s really on the network. Sure, a tour of the IT environment will help. You’ll be able to slowly document information about the devices you can see, like the make, model, and serial number. But what about the devices you can’t see—or that the client doesn’t know about?

Background: Boston Software was long overdue for an affordable, reliable APM solution that could provide deep and credible insight into the behavior of its services. Customers began reporting an issue with the software, but traditional monitoring was unable to pinpoint the source.

Now that the General Data Protection Regulation (GDPR), drawn up by the European Union (EU), has finally come into effect, many of the affected organizations have been scrambling to keep up with the auditing and operational requirements of a compliance regime that’s widely recognized as one of the most stringent and comprehensive regulatory frameworks ever devised for protecting data privacy.

NGINX can be used as a proxy to provide authenticated access to specific endpoints for any RESTful service API — including the Sensu API. Below I provide an NGINX configuration to grant external service provides narrow access to only create check results in the Sensu 1.4 API external service providers. But first, here's some backstory of how I got here.

Imagine that you are tasked with architecting your mission-critical cloud application. Or migrating your on-premises app to the cloud. And you ask yourself “how do the cloud savvy companies like Twitter, Airbnb, Adobe, SalesForce, etc. build and manage their modern applications?”

You can now install our very own StatusCake app on any iOS or Android device. This means you can check your test status on the go wherever you are without needing to log into email or access the StatusCake site in a mobile view! At launch the app covers Uptime, SSL and PageSpeed type tests, and you can view all of the important information for each type at a glance. All you will need to make use of this is your StatusCake username and API key.

You are definitely registering user traffic in your store. You are most likely also tracking the position of your website on Google. You are also highly likely to track mentions of your brand on the Internet. But do you monitor the availability and proper functioning of your store?

Sentry is rolling out additional support and features for Jira and Bitbucket, including two-way sync and org-level settings. These updated integrations will improve the experience for any developer who has Sentry and Atlassian in their workflow by increasing observability into their applications and decreasing setup time.

Getting the notifications inside the team communication app you use can make things easy as this may be where you’ll be discussing how to make that website/server back online.