Operations | Monitoring | ITSM | DevOps | Cloud

On a recent thread on the CNCF Slack’s OTel Collector channel, a user asked a question that shone a light on a topic I don't think has been effectively discussed elsewhere.

Digital Employee Experience is vital to attract and keep the best employees. A solid DEX strategy also increases employee productivity and motivation, a selling point for business leadership across the board. Yet, IT teams have less and less ability to control the factors that make up the digital employee experience. Although IT still own the devices, most of the network and applications are managed by third-party vendors.

Pandora FMS is an excellent monitoring system that helps collect data, detect anomalies, and monitor devices, infrastructures, applications, and business processes. However, more than monitoring alone is needed to manage the entire incident lifecycle. ilert complements Pandora FMS by adding alerting and incident management capabilities. While Pandora FMS detects anomalies, ilert ensures that the right people are notified and can take action quickly.

October is Cybersecurity Awareness month. So, we’ve asked Diogo Sousa, Upsun Security team manager to share how his team contributes to helping customers protect their websites and applications from external threats, 24x7.

As software engineers, we all know that troubleshooting often involves sifting through heaps of data points — scanning metrics, reading logs, checking resource status and analyzing events. We manually connect the dots, and if we're experienced enough, we might spot an issue that's about to become a problem. At StackState, we've faced these same challenges.

Maintaining high customer satisfaction is one of the most important parts of running a business, and part of keeping your customers happy is keeping them updated. This is especially critical for e-commerce or other digital services businesses, as some customers may not think they are as transparent as in-person stores. Status pages provide real-time and accurate information on the health and performance of your online services.

As a business owner or manager, you understand the importance of efficient operations and effective communication, particularly after hours. You want to equip your on-call engineers with all the information they need to resolve a ticket when not at their desk. If you are using ConnectWise to manage your service tickets – here is some great addition to help with your after hours alerting.

While Grafana is one of the better known names in the industry, Coralogix offers a full-stack observability platform. Despite the popularity of the Grafana brand, the cloud based solution lacks in some key areas. This article will go over the differences between Coralogix and Grafana Cloud, from features, customer support, pricing and more.

For Azure Virtual Desktop (AVD) sessions, Microsoft exposes a set of user experience and graphics performance counters that eG Enterprise monitors out-of-the-box. These performance counters for Azure Virtual Desktop and Remote Desktop Protocol (RDP) / RemoteFX sessions can be used to troubleshoot AVD problems.

Kubernetes integrations are now available for AutoSys, dSeries, and Automic Automation. It wasn’t that long ago that teams in many organizations started dipping their toes into the world of containers and microservices. It didn’t take long for this approach to application development and orchestration to take hold, and for Kubernetes to emerge as a dominant, broadly used technology.