Operations | Monitoring | ITSM | DevOps | Cloud

IT doesn’t have an automation problem. It has an orchestration problem. ITSM slows you down. Orchestration speeds you up.

What if IT resolved issues before tickets? Instant data Auto resolution No queues Watch now.

In this episode of Agents of IT, host Ari Stowe sits down with producer Ian Coppock for a fast-paced, no-filter discussion on one of the hottest topics in enterprise tech: AI, security, and the reality of modern work. Is AI introducing new security risks, or just exposing the ones that were already there? The answer is both. From overprivileged access to machine identities, Ari and Ian break down what’s actually changing and what isn’t. They challenge the idea that AI alone will fix broken workflows and explore why intentional design, guardrails, and orchestration matter more than ever.

Episode 2 of Resolve Reels is here. In this walkthrough, we introduce the new Scheduled Workflows Dashboard in Resolve Actions. Get a centralized view of every scheduled automation across your environment. Track execution status, monitor success and failure rates, and quickly drill into workflow performance. See how teams can: This is how modern IT teams move from reactive oversight to proactive control. With Resolve, automation is not just executed. It is continuously monitored, optimized, and scaled.

AI must be reliable and resilient at scale. When systems are exposed, impact spreads fast. Zero Ticket = real-time resolution. The future is autonomous.

What’s running in your automation right now? Meet the Scheduled Jobs Dashboard. See every workflow Track status in real time Know what ran and what’s next No guesswork. Just control.

Meet the Resolve Ticket Vacuum. A fully autonomous vacuum that removes tickets instantly from any queue, across any environment. Incidents, requests, access issues. Gone before they reach your team. No triage. No escalation. No manual work. It doesn’t suck. It resolves.

Is your ITSM platform quietly limiting your automation strategy? In this webinar, Resolve breaks down a critical misconception in modern IT operations: why ITSM systems were never designed to serve as orchestration engines, and what it’s costing your organization when they do. You’ll learn.

Automation worked perfectly… and still sent our employee 3,000 miles the wrong way. That’s the problem: It doesn’t fail; it fails confidently. Pairing AI with deterministic workflows is the way forward.

What separates average IT support from truly exceptional service? In this episode of Agents of IT, Ari Stowe sits down with Nora Osman, CEO of Norvana, to unpack how the best organizations are transforming service delivery by combining AI, automation, and human empathy. Nora shares real-world lessons from leading large-scale service transformations, including how a simple shift in perspective turned a struggling service desk into a high-performing customer experience engine. Her approach is clear. Technology alone is not enough. You need context, empathy, and purpose.