Operations | Monitoring | ITSM | DevOps | Cloud

Proof of concept season is over. In Zero Ticket Minute Ep. 8, Ian Coppock explains why AI is now judged by results, not demos. If it’s not reducing downtime, cutting costs, or stopping 2 a.m. pages, it’s not delivering value. The shift is here. From experimentation to execution.

High-volume IT issues slow teams down, drain resources, and delay progress toward autonomous operations. In this Resolve webinar, we break down how to start your autonomous journey the right way by focusing on high-impact automations that deliver the fastest ROI.

Agentic AI is moving fast, but expectations are moving faster. In this episode of Agents of IT, Resolve CCO Sean Heuer and Ari Stowe, Resolve COO, cut through the noise around agentic AI, AIOps, and automation in modern IT environments. They react to recent articles from Forbes, TechCrunch, and others to unpack what’s real, what’s hype, and what actually works today.

Agentic AI sounds great. But real IT needs guardrails. In this clip, we talk about where AI actually works today and why human-in-the-loop still matters.

Self-service has been around forever. So why are tickets still piling up? Because portals do not resolve issues. They push work to employees, then escalate anyway. Watch Zero Ticket Minute. Autonomous resolution is next.

Software installs and access requests do not need tickets. In this Zero Ticket Video Series demo, see how RITA, Resolve’s AI-powered IT agent, automates a Jira access request end to end. RITA understands the request, validates role and policy, provisions temporary access, routes approvals automatically, and delivers full access once approved. No ticket queues. No manual handoffs. Just real resolution through agentic automation.

Scripts break when reality changes. Modern IT needs automation that can think, adapt, and act. That’s the difference between escalation and real orchestration. Watch the latest Zero Ticket Minute with Ian Coppock.

What does autonomous IT actually look like? This clip shows it in action. In this moment from our Scaling Autonomous Operations with Agentic AI webinar, RITA meets users where they work. Inside Slack. No portals. No tickets. Just answers. Watch RITA pull personalized knowledge in real time, synced directly from systems like SharePoint. Updates publish once and are instantly available everywhere. Then the real power kicks in.

Automation promises efficiency. Scaling it across a global enterprise is where most teams struggle. In this episode of Agents of IT, we sit down with Yaju Suneja, Global Head of Automation at Stefanini Group, to unpack what it really takes to build automation programs that scale across regions, teams, and technologies. Yaju shares real-world lessons from leading automation at global scale, including.

A new Agents of IT episode is live! This week we’re featuring Yaju Sunja, Global Head of Automation at Stefanini Group. Watch to see what he has to say on how enterprises scale automation and move toward autonomous operations.