Operations | Monitoring | ITSM | DevOps | Cloud

Say goodbye to service desk tickets for simple access requests. In this Zero Ticket IT demo, watch how RITA, Resolve’s AI-powered virtual agent, automates the process of adding and removing users from email distribution lists in seconds.

In this episode of Agents of IT, we’re joined by Avro Chatterjee, Director of Site Reliability Engineering and Tools at Altus Group, to unpack what it really takes to transform IT from a service provider into a strategic business partner.

“How do we build a truly agentless helpdesk?” Resolve CEO Sean Heuer breaks it down. RITA + Espressive = 30–40% fewer tickets AI agents that actually resolve The future of Zero Ticket IT.

Traditional IT operations are struggling under the weight of manual processes, growing complexity, and escalating expectations for employee experience. Without agentic AI driven by an intelligent orchestration engine, organizations risk falling behind. That’s why Resolve and Espressive have joined forces. Together, we’ll deliver the industry’s most advanced AI agents for enterprises, combining conversational intelligence with powerful automation to eliminate tickets end-to-end.

#itautomation #podcast #automatedsolutions #artificialintelligence

Welcome to the very first episode of Sean and Ari’s Hot Takes! AI agents are everywhere, but are they really ready for enterprise IT? In this episode, Resolve CEO Sean Heuer and COO Ari Stowe sit down with in-house guest Ian, flipping the mic for a hot-take-heavy discussion on the evolution of AI agents, what “production-ready” really means, and why context and guardrails matter more than hype. From real-world automation wins to the misconceptions about AI “black boxes,” we break down.

We hit the floor “man on the street” style at TM Forum’s Innovate Americas Dallas and hit up attendees with two hard hitting questions. Check out what they had to say!#InnovateAmericas.

In this real-world demo, watch how to use Resolve’s RITA Agent to accelerate troubleshooting, reduce resolution time, and capture knowledge without writing a single script. RITA’s Technician Assist works behind the scenes to: With RITA as your AI-powered co-pilot, IT teams can shift from manual triage to intelligent resolution, capturing fixes in the moment and transforming them into future automations.

Welcome to the very first episode of Agents of IT, the podcast for IT leaders accelerating the shift to Zero Ticket IT! For our inaugural episode, Sean Heuer (CEO) and Ari Stowe (COO) sit down with Espressive founder Pat Calhoun to discuss why agentic AI and intelligent orchestration are the superhero duo that teams need to meaningfully transform IT. This is a conversation that tech leaders looking to shake things up won't want to miss.

Access requests: they’re one of the most common (and frustrating) tickets clogging up IT service desks. In this episode of the Zero Ticket IT Video Series, we show you how Resolve + RITA handle access requests end-to-end without opening a single ticket. Request access via Teams, Slack, or your portal RITA checks internal policies Grants pre-approved access instantly Notifies the user No manual routing. No delays. No ticket.