Operations | Monitoring | ITSM | DevOps | Cloud

See how Resolve integrates with BMC Remedy to streamline ITSM tasks, ticket handling, and resolution processes. Today you’ll learn: How to set up BMC Remedy integrations What Resolve automates in Remedy How to accelerate incident response.

See how the Resolve Actions platform helps Network Field Services with Automation.

See how we use our the Resolve Actions automation platform internally to streamline the provisioning of new Resolve Actions Evaluation instances on AWS. Via a ChatBot integration with Slack, Resolve creates the new instance, configures the networking and firewall rules, and informs the Sales Team and Customer of the connection details.

In this demonstration we break down Resolve's incident automation, which helps identify recurring IT issues by searching for previous incidents within a specific timeframe. If multiple incidents are detected, the automation flags the issue as chronic, updates the incident, and assigns it for further investigation to prevent endless retries. This system expedites resolving recurring IT issues. What you'll learn.

This demonstration showcases an example of alert auto-remediation. The alert in this example comes from BigPanda and it automatically kicks-off a Resolve workflow. You'll learn: Resolve's ability to integrate with observability platforms like BigPanda How self-healing workflows drive faster MTTR How to use event-based triggers for real-time response.

In this video, we highlight a Resolve Actions automating active directory health scans. We start with an IT ticket created within ServiceNow, which kicks off an active directory scan putting security front and center. Watch to learn: How Resolve's out-of-the-box integrations with leading ITSM and others speeds up time to market How automated AD cleanup can plug security loopholes How Resolve's systems can automatically close tickets, minimizing human input end-to-end.

Ticket synchronization is crucial to smooth, streamlined IT operations. In today's video, we cover how the Resolve platform simplifies, and therefore supercharges, ticket synchronization, making your IT team's lives easier. Today you'll learn: How Resolve simplifies ticket synchronization How to synchronize between multiple ITSM platforms How an easy-to-use automation and orchestration platform like Resolve can drive efficiency in IT.

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