Operations | Monitoring | ITSM | DevOps | Cloud

Did you know that your service desk plays a key role in co-creating your organisation's value and is therefore an important consideration in plans for continual improvement? Find out why and learn more insights into the topic from IT expert Peter Brooks. Here are the key takeaways: Watch more ITIL/ITSM related videos from industry experts: Follow us on social.

Analytics Plus is an AI-enabled analytics app custom-built for Jira Software. Analytics Plus feature highlights: Analytics Plus is a certified app available in the Atlassian marketplace.

Application whitelisting is the process of limiting the applications running in the network to only what is absolutely trusted. It follows the Default Deny strategy where all applications other than the trusted ones get blocked automatically. ManageEngine Application Control Plus seamlessly acts as an application whitelisting solution that leverages the rule-based policies offered to facilitate easy list building and maintenance. The rules offered by this application whitelisting tool can be based on trusted vendors, product name, file hash, verified executables, store apps and folder path.

In this video, we will go over the components, workflows, processes, roles, and other elements required to set up an effective release management process to control and manage your organization's releases effectively. Watch other features in ServiceDesk Plus:

With hybrid work becoming the norm, learn how IT teams can tackle the new set of challenges and ensure efficient service desk operations using Analytics Plus. During the session, we'll discuss how Analytics Plus can help users,

In the fourth episode of ManageEngine's Masterclass 2021, we will discuss five hacks to implement an effective Asset Management in your organization using ServiceDesk Plus Cloud. In this masterclass you will learn how to:‌Build an accurate repository of assets Create an asset lifecycle to track assets‌‌Utilize assets effectively‌‌Leverage POs and contracts to optimize asset procurement Optimize asset management

Watch this webinar to learn how your service desk could be your best technology coach, and about: Today, the service desk is the voice of your organization. COVID-19 moved everyone online. If they have an issue, they call your service desk. Rarely do they get to speak to anyone else! Lean and other practices also suggest that the best coaches are those with eyes that do not see what you do. This is why several major banks, utilities, sales companies, and betting houses have invited the service desk to be their coach and attend management decision-making sessions.