Operations | Monitoring | ITSM | DevOps | Cloud

In this session of ManageEngine's Masterclass 2020, we will help you uncover and extract the hidden value in your service desk data to understand customer needs, manage costs, and deliver high-quality customer service. Learn how Advanced Analytics for ServiceDesk Plus can help you run your IT like a business.

Watch this webinar on how to deliver effective services in the next normal, and learn about: The COVID-19 crisis completely changed our world. From an IT perspective, we’ve all had to change our ways of working, and will continue to evolve as everyone adjusts to the next normal. From a service desk and ITSM perspective, this will mean supporting colleagues in different ways, embracing new technology, and having plans in place for future lockdowns and supply-chain issues.

Learn how ServiceDesk Plus' built-in #project_management module makes major change implementations simpler. Watch other features in ServiceDesk Plus: Follow us on social.

Join us in celebrating the warriors of IT. Visit sysadminday.manageengine.com, share your appreciation with our e-cards, participate in SysAdmin Day 2021 fun activities and win exciting prizes!

We're happy to announce the launch of Analytics Plus 5.0. Explore our new features, that include enhanced AI functionalities, scenario analysis, blended analytics, support for new databases and much more.

Crackdown on every at-risk endpoint in your organization using the Security Threats dashboard from Analytics Plus.

Security risks are on the rise. Learn how risk-based vulnerability analytics can help you detect threats and vulnerabilities faster.

In this video, we will discuss the new agent for ServiceDesk Plus, the configurations required to set it up, remote control, and more. With the new, enhanced unified agent for asset discovery, courtesy of Desktop Central, the unified endpoint solution (UEM) from ManageEngine, ServiceDesk Plus users now have access to a powerful agent which enables efficient asset discovery, remote control, and more.The new agent is available for ServiceDesk Plus customers using professional and enterprise editions, both new installations and upgrades alike.