Operations | Monitoring | ITSM | DevOps | Cloud

Spot backlogs and work toward better resolution times across your managed help desk accounts using the Backlog Analysis by Customer report in Analytics Plus.

Watch this session to learn how analytics can help you: Use insights from past projects to mitigate potential risks in current projects, Meticulously track the progress of projects using essential project management tools such as burn down, and burn up charts, and Review the overall project status and task status, and initiate corrective action, if necessary.

Identify where requests are piled up, and trace them back to the technicians responsible with various technician reports in Analytics Plus.

Understand the life cycle of long-pending requests in your help desk using request history reports in Analytics Plus.

Track work that's yet to be completed, and predict when your project will be finished using the Project Burndown report in Analytics Plus.

Join Rajesh Ganesan,VP, #ManageEngine and Pradyut, Product Manager, ServiceDesk Plus as they discuss about how technology has evolved over the last 20 years, the current #technology #trends such as #AI, ML, blockchain, etc. and how these impact #IT management. In addition, you’ll also get a glimpse of what’s in store for ManageEngine and ServiceDesk Plus in 2019.

Understand the behavior of your help desk technicians and track trends in their performance using the Technician History dashboard in Analytics Plus.

Track your performance against your project targets using the Target vs. Actual Milestone Completion report in Analytics Plus.

Easily keep an eye on project delegation using the Milestone Ownership report in Analytics Plus.

With Request Life Cycle, administrators can predefine a set of statuses each ticket goes through, as well as specify conditions and actions for each status change. This ensures clarity and consistency in how each ticket is processed.