Operations | Monitoring | ITSM | DevOps | Cloud

Learn how to help new employees have a great first day by simplifying the onboarding process, designing request workflows, and facilitating a better user experience.

The Amazon AWS dashboard in Analytics Plus gives you a 360 degree view of your cloud infrastructure.

Have you ever felt that having an extra set of hands in your service desk could relieve you of those trivial tickets? Have you ever wanted someone who could respond to questions when you’re busy putting out fires in your IT, or someone who could help an end user fix their printer when you’re midway through a change implementation? But then, there are always budget constraints that prevent you from getting the extra help you need, right?

Enhance your business model by monitoring your organization's recurring revenue using reports in Analytics Plus.

Measure resolution rates against help desk targets to identify how far you're off target and improve overall resolutions using Analytics Plus reports.

IT teams can easily get lost while addressing specific requirements of particular regulations like the GDPR, or when management shifts their focus to a new regulation. To help IT admins tasked with managing compliance obligations understand the importance of privacy compliance in today's competitive market, ManageEngine is bringing the Monopoly Man to the IT community.

Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports.

Request Life Cycle(RLC) lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.

ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus.