IT analytics in 90 seconds: Boost your MSP's revenue using effective customer rates
Identify the customers who bring in a healthy revenue by using the Customer Effective Rate report in Analytics Plus.
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The changing role of ITSM in 2019: The five-point cheat sheet to ace digital transformation.
Digital transformation (DX) has taken organizations across the globe by storm by improving operational performance and customer experiences. During this transformation, IT teams need to be prepared to harness the benefits DX has to offer.
IT analytics in 90 seconds: Ensure sustained profitability through revenue diversification
Track revenue distribution to fuel profitability in your organization using the Revenue Distribution report in Analytics Plus.
Introduction to Configuration Management Database (CMDB) in ServiceDesk Plus Cloud
The CMDB allows service desk teams to define CIs specific to the organization and track their relationship.
IT analytics in 90 seconds: Identify the most profitable service groups using Gross Group Revenue
Focus on the service groups generating higher revenue among your customer accounts using the Gross Group Revenue report in Analytics Plus.
IT analytics in 90 seconds: Manage SLAs across several managed accounts
Monitor SLA breaches and ensure better compliance rates across your managed help desk accounts using the SLA violations report in Analytics Plus.
Incident management in ServiceDesk Plus
Learn how incident management works in ServiceDesk Plus, starting from ticket creation to its closure. ServiceDesk Plus is an IT service management software that helps organizations streamline their ticketing, and manage their IT efficiently, ensuring there's minimal downtime and top notch IT service delivery.
The changing role of ITSM in the era of digital transformation
Digital transformation (DX) has taken organizations across the globe by storm by improving operational performance and customer experiences. During this transformation, IT teams need to be prepared to harness the benefits DX has to offer.
IT analytics in 90 seconds: Track finances across all accounts in an MSP helpdesk
Track the bill information of your managed customer accounts using the Bill Details report in Analytics Plus.
Browser based attack vectors and how to protect against them
Browsers play a huge role in many businesses, but they're also a main entry point for cyber-attacks. Join our free webinar to find out how you can protect your enterprise from browser-based attacks.