Operator Connect or Direct Routing? Managing Microsoft Teams Phone Service Quality
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Microsoft 365 Monitoring for CIOs: Challenges and Solution
Microsoft Office 365 monitoring for the entire company is a big achievement. When the pandemic took hold worldwide, the once "nice-to-have" applications became the "go-to" apps. During this time, CIOs became responsible for relocating their employees to a remote workplace and providing reliable end-user services, such as Microsoft Teams, Outlook, SharePoint, and more. But even as the pandemic subsides, hybrid work gains prominence, and events like the Microsoft Ignite become in-person, monitoring the end-to-end connectivity and network performance of Microsoft 365 still remains a high strategic priority for CIOs.
What is the True Cost of Low Employee Engagement?
Employee engagement is the key to boosting IT workplace productivity in an organization. But bad digital employee experience (DEX) can result in disengagement, hurting your company’s net income and increasing employee turnover. According to Gallup’s 2022 Workplace report, disengaged employees cost the global economy a whopping $7.8 trillion loss in productivity. For US companies, the cost is around $350 billion for a single year.
Coming soon! Raygun Alerting's Microsoft Teams integration
Microsoft Teams is a popular integration request for our Alerting feature, and the Raygun team is busy at work making this feature available to all our customers. We will be notifying all our customers when this feature is available. You are also welcome to keep an eye out for the launch announcement in our Changelog. Since it’s such a popular integration request, we thought we’d share some specs and screenshots with you as we progress through the work.
Microsoft's Take on Martello's Microsoft Teams Performance Monitoring
See what Cloud Solution Architect, Evan Zaleschuk from Microsoft had to say about the end-to-end visibility provided by Vantage DX.
Microsoft Teams Isn't Down Because of Microsoft. There's A Lot More Going On
Another ticket rolls in complaining about Teams service quality – calls keep breaking up, or the video quality regularly drops out. And when each one mentions that Microsoft Teams often does this, it’s easy to pass the blame. Sure, people jump to conclusions when they’re frustrated by tech, but the truth is that Microsoft Teams itself is rarely the problem.
Exoprise Extends the Service Watch Platform to Optimize the Digital Employee Experience
The secret to enterprise success is about driving digital business acceleration. With a new unified communication as a service (UCaaS) experience-based solution, Exoprise is at the forefront of improving workplace productivity and increasing employee retention.
Exoprise Expands Network Visibility into Microsoft Teams and Leading UCaaS Applications
As businesses pivot towards multiple UCaaS platforms, the latest Exoprise monitoring solution offers deep application and network intelligence to support a modern workforce with a great digital experience.
How to setup the native Teams connector in SCOM 2022
With the introduction of SCOM 2022, teams now comes with native integration with Microsoft Teams, replacing the old Skype for Business integration. This powerful new update gives users seamless unidirectional access to the latest alerts and notifications within their teams channels. Once set up, notifications like this one will pop up in Microsoft teams channels as you desire, keeping you informed of critical issues as they arise.
How to spot issues in Microsoft Teams - even if users don't open tickets.
The latest release of Martello Vantage DX includes new data rich dashboards to monitor Microsoft Teams performance including actionable insight into call volume, top ten affected users, locations, and meetings. See how you can quickly spot Microsoft Teams performance issues with our latest release.