A status page is the most effective way to stay in touch with your users and quickly inform them about any outages or ongoing maintenance. As explained in our previous article, status pages can offer many benefits such as cost savings and a reduced number of support tickets. Creating a status page can significantly improve your incident management and relationships with your customers.

Check our January 2023 health report on the top most popular cloud providers. We analyze the health of the cloud providers based on the number of outages and problems during the month. The source of the data is made available by the cloud providers themselves via their status page. We normalize it and use it to generate the report.

A private status page is a website or communication platform that provides status updates and notifications to a specific group of people rather than the general public. Private status pages are often used by companies to keep their employees, users, or partners informed about the status of their products, services, infrastructure, vendors, and providers.

With over 83 million users, GitHub is one of the most popular development tools out there and the third most monitored service on StatusGator. Since so many users depend on GitHub, we wanted to analyze GitHub’s downtime over the past year and see which GitHub features (i.e., Codespaces, PRs, Actions, etc.) were the least reliable.

Better Uptime is a robust uptime monitoring and tracking tool that helps businesses ensure the availability and reliability of their websites and online services. It continuously monitors the performance and availability of a website or application and provides real-time alerts and notifications in case of disruptions or outages. They also provide a relatively simple status page, albeit gorgeous looking and useful for some simple use cases; your team will, in all likelihood, outgrow it at some point.

Servers are down. Employees are scrambling. Customers are upset. The pressure is on. When internal operations are in disarray, and your business is experiencing a service outage, the last thing you need to worry about is the reliability of your incident communication solution. Keeping users informed when services are down is mission-critical, in order to prevent a flood of support requests, which compound the effects of the incident, straining employee productivity and bandwidth.

Observability has become increasingly important for IT professionals as the complexity of modern systems has grown. In the past, IT environments were typically composed of a few servers and applications that were all running on-site. However, with the rise of cloud computing, IT has become more distributed, with applications and services running on a wide variety of infrastructure and platforms.

In 2023, the fight to retain customers will be one of the biggest factors determining whether a business can survive the recession all are predicting. One of the key findings from the 2022 State of Service Report from Salesforce is that great service is at the heart of customer retention: 48% of customers will switch brands for better customer service when something goes wrong, and they view open communication as a key factor in how a customer might gauge the quality of customer service.

According to data from W3Techs, more than 40% of all websites are built on WordPress. Therefore, it’s no surprise that WordPress hosting has skyrocketed in popularity recently and hosting providers have proliferated. With so many choices, it’s important to understand just how reliable WordPress hosts are, especially when it comes to downtime. Web hosting downtime can have significant consequences such as business loss, brand damage, and missed opportunities.

Check our December 2022 health report on the top most popular cloud providers. We analyze the health of the cloud providers based on the number of outages and problems during the month. The source of the data is made available by the cloud providers themselves via their status page. We normalize it and use it to generate the report.