Operations | Monitoring | ITSM | DevOps | Cloud

Zendesk is a popular choice for customer service and support, offering a range of tools to manage interactions and boost customer satisfaction. However, making sense of all the data it collects requires robust reporting tools. Zendesk Explore, Power BI, and SquaredUp are three powerful tools that can help you unlock valuable insights from your Zendesk data, but each has its unique strengths.

There was a lot going on at November’s Gartner Infrastructure, Operations and Cloud Strategies Conference, but the central theme was inevitably the transformational impact of the AI revolution. IOCS is a major event bringing together leading vendors and thousands of practitioners for a mix of vendor-led sessions, expert presentations, keynotes, roundtables and one-to-one consultations.

.NET + DevOps Developer, Evidi Evidi – an IT consultancy and managed service provider based in Norway – are on a mission to help businesses harness the power of the Microsoft stack and realise their ambitions. With a large portfolio of services and a growing network of customers to manage, Evidi faced a challenge relatable to any MSP: They needed better visibility, and the solution had to be cost-effective and scalable.

SquaredUp is a flexible dashboarding and analytics platform that makes it really easy to turn your KQL queries into dashboards that you can use for monitoring or sharing. In this article, we’ll take a look at getting started with the Azure plugin for SquaredUp and build our first dashboard.

The SquaredUp motto is Measure What Matters – sometimes though, the processes that really matter can be located at numerous different points up, down and across your organisational landscape. This can make surfacing your most important measures – i.e. your KPIs – somewhat problematic. At SquaredUp, we have been thinking hard about this problem and have now released the initial version of our solution – KPI roll-ups.