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Catchpoint

Event in Review: MIT Sloan CIO Digital Learning Series - The Post-Pandemic Workplace and Customer Experience

Since the annual MIT Sloan CIO Symposium had to be canceled this year, MIT made the decision to launch a CIO Digital Learning Series. Episode 3 was broken into two parts, beginning with a fireside chat on the post-pandemic workplace, moderated by Irving Wladawsky-Berger with Catchpoint’s CEO Mehdi Daoudi and Eash Sundaram, Executive Vice President, Chief Digital and Technology at JetBlue, which was followed by a panel led by Paul Michelman on customer experience strategies.

Measuring Employee Experience

In today’s tip of the day, we’ll look at the importance of measuring employee experience (EX) and the specific challenges of doing so with an all-remote workforce. In the video, I’ll walk you through how to look at your employees’ SaaS performance using Catchpoint’s dashboard, so you can see the level of detail available to you with Catchpoint’s endpoint monitoring solution.

8 Tips for SRE Wellness

When planning the SRE from home virtual even last month, one of the central themes was wellness and the need for self-care for SREs, especially during this time of crisis. Knowing how stressful an SRE’s day can be, combined that with a global pandemic and new working conditions, we knew we needed programming around SRE and IT wellness for SRE from Home. We’re all looking for ways to maintain a healthy work-life, but hearing this from your peers was especially important.

How a Financial Services Leader Gained Visibility with DEM

Maintaining digital performance has always been a tough balancing act for the Financial Services industry. Every transaction must be encrypted and secured; customer data must be stored safely without the risk of a breach. Security is given the highest priority, the additional processes in the service delivery chain can tax performance. Financial service providers must go the extra mile to ensure their network is resilient with high performance, availability, reliability, and reachability.

Monitoring CDN Cache Hit Miss Ratio

In today’s Tip of the Day, we are looking at validating the performance of your CDN cache vs. the CDN origin content. Having this information at your fingertips will allow you to verify that (i) your CDN service is improving performance for your end users; and (ii) they are adhering to your SLAs. Your CDN Monitoring solution needs to offer a comprehensive set of insights into regional performance problems, network routing challenges, and other overall performance issues, including origin vs.

Tip of the Day - CDN Hit or Miss ?

Understand how your CDN's are performing with regards to the number of Hits or Misses !!! Remember, if a browser requests a piece of content and the CDN has it cached, then it will deliver that content. This is referred to as a cache hit. However, if the content is not available on the Cache Server(s), then the CDN makes the request back to the Origin server, this is classified as a cache miss. You want cache hits, NOT misses