As 2022 draws to a close, I thought it would be a good time to look back at the past 12 months and highlight some of the great new features we’ve seen added in N-central. I got the idea for this blog recently when I was helping a partner and was shocked to find discover how old the version they were running was. Of course, I get that not everyone wants to jump onto the latest release straight away.
With 2022 winding down, many MSPs will be using this time to reflect on their performance during the past year, and strategizing on how they can improve in 2023. There are many Key Performance Indicators (KPIs) that MSPs should be continuously tracking as part of their normal business activity to help measure the health of their organization. In this blog I’m going outline what I believe the five most important ones are.
It’s always been important for managed services providers (MSPs) to exercise backup best practices but this has become even more important with the pandemic having reset employees’ expectations around remote work. Up to 74% of professionals believe that remote work is here to stay according to Growmotely, while 16% of companies globally are already completely remote and 40% offer hybrid working.
Let’s start with a simple but harsh fact: If you say you’re protecting your customers’ networks and you’re not managing their Apple devices, then you’re lying to them and yourself! Over the years hackers have targeted everything from HVAC machines (Target) to fish tank thermometers (an unnamed Las Vegas casino) and a whole host of devices in between in order to prise their way into company networks. Let’s stop for a minute to consider that fact.
Having returned from our N-able Empower event in Las Vegas about a month ago from writing this, I was surprised at just how many attendees felt like they were not doing enough to automate their IT processes. I spoke to several IT leaders, business owners, presidents, and other executives and all of them were looking to do more with automation—many were even still trying to get to grips with the concept from a business perspective and start out on their automation journey.
The MSP industry is facing and ongoing movement across customers’ transition to the cloud, the evolving threat landscape, and a skills shortage that seems to be more pronounced than ever. Consider these facts from Gartner: The threat landscape is also evolving as highlighted by some of the following statistics: Data protection is a service that managed service providers (MSPs) need to consider as critical.
