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Hardware Asset Management (HAM) is an essential component of IT Asset Management. Done well, it can reduce costs and ensure the correct equipment is available at the right time for the right stakeholders, and that IT hardware assets are always tracked. In this article we will introduce HAM, describe some of its main benefits, and look into the stages of the HAM lifecycle. Plus, we will explore some of the best ways to get started. Ready to get excited about HAM? Let's get started!

IT Asset Management reporting is essential for agents to plan their ITAM strategy in greater detail. Reports provide valuable insights that enable you to make informed decisions and identify areas that need improvement. By leveraging them, you can thoroughly understand your organization's IT infrastructure and associated costs, enabling you to maximize IT expenses and performance. It's common to get stuck in the daily loop without having a moment to stop and analyze possible weaknesses.

There are several different file storage vendors out there, and choosing one over the other can be a bit complex. On the surface, they all seem similar, but multiple differences arise if you take a closer look. Here, you'll find the ones that appear once you compare SharePoint vs. Google Drive. Their main difference is that SharePoint is a Microsoft product, while Drive belongs to Google. Hence, they integrate seamlessly with their respective suites of apps but not so well with others.

There's so much confusion around IT governance right now that sometimes it's complex to differentiate it from other parts of an organization. One of the areas that always raises questions is IT management. Are they the same? Do they somehow overlap? Let's oppose IT governance vs. IT management and find out! In this article, we'll cover their definitions, differences, and why you need both. Let's get started!

Asset Management systems used in education often demand more detail than what’s expected in other environments. However, educational institutions rarely consider IT Asset Management (ITAM) as a priority. There are several reasons of this. For once, they commonly have a small IT team and hardly ever have dedicated resources for Asset Management. In addition, their budget is always limited, so they must spend it wisely to accommodate their most urgent needs.

IT governance is the glue that holds the rest of IT Service Management (ITSM) together. It ensures that your organization, its data, and its people are protected. Effective IT governance helps IT to remain in sync with business objectives while reducing risk. In this article, we'll see why it's important for your business, its domains, the different frameworks available, and the roles involved in ensuring IT governance across the company. Let's begin.

As businesses move more and more towards the digital workplace, choosing a file storage solution that fits your unique needs is essential. But since there are too many options in the market, we're about to oppose Box vs. Google Drive to highlight their differences and similarities and make it easier to choose between them. Both are cloud-based platforms that provide businesses with storage space, collaboration tools, and top-notch security features.

It's pretty common for most organizations to have IT support. But does it need to exist right at the beginning of your business, or is it something that can be added afterward? And if so, at what point is it advisable to build it? The first thing to know is that IT staff is essential when your business hits a certain size or level of complexity. Too vague? Then here are seven signs you need IT support to help you out! Ready to find out if your business needs IT support? Let's find out!

Any agent with some expertise knows that when things start to get busy, IT support automation can be a lifesaver. The beauty of it is that it allows your team to manage much more requests simultaneously, freeing up valuable time and resources to assign to more relevant tasks. Most IT Service Management tools provide different types of automation processes, and InvGate Service Desk is no exception.

When we talk about IT Asset Management (ITAM), the first thing that comes to mind is hardware devices, like computers and peripherals. But ITAM also covers software assets, which are equally important and need to be managed appropriately. This is where software metering becomes an essential feature for IT agents and managers. The thing about software is that you not only need to know its license status but also its state in relationship with other assets.