The dreaded monthly operations and application meeting is edging near. You know which meeting we’re talking about: the one where all the Ops teams get together to talk about what they are seeing, about application enhancements and modifications, potential improvements, and often – about their frustrations!
It’s been said hundreds of times: in the digital era, customers tolerate no downtime. IT operations teams must keep systems running 24x7x365, as the price of downtime is steep. According to Gartner, in 2014, organizations lost $5,600 per minute of downtime, which worked out to well over $300,000 per hour. Today, it’s likely higher, as organizations increasingly rely on technology to power revenue-generating business services.
IT operations is at a crossroads. The increasing complexity of IT infrastructure and software is challenging IT teams and the business. So this year we decided to focus our survey on what IT Ops execs, managers and practitioners think about the current state of their operations, the future of their systems and the role automation and AIOps might play in their transformation.
Much has been said about how Artificial Intelligence (AI) is already proving its ability to transform business, as well as the way most people live. In fact, according to Accenture’s “ExplAIned: A Guide for Executives,” AI is on par with such life-changing innovations as electricity and the internal combustion engine, and is no longer science fiction.
Manual ticket creation can often be a pain. It’s difficult enough handling the barrage of alerts coming in, let alone opening tickets and copy/pasting their details into these tickets. In this post – we discuss a simple way to ease this pain, and share a video on how to do it.
As enterprise cloud migrations accelerate, AWS continues to be a clear and compelling choice for digitally-transforming organizations. And while cloud-based operations are faster, innovative, reliable and cost-effective – they pose new, growing challenges for IT Ops, NOC and DevOps teams. With cloud-based operations, IT organizations now need to minimize outages and disruptions across different architectures and workloads.
ITOps teams are challenged today like never before, overwhelmed by IT noise and constantly fighting fires. And for the business this often means higher operating costs, performance and availability issues, and risks to enterprise digital initiatives. So what’s an IT Ops guy/gal gotta do? Well, lately there’s been talk about “a new sheriff in town” that claims to be able to solve this challenge, and its name is AIOps.
