Operations | Monitoring | ITSM | DevOps | Cloud

The ITIL 4 Foundation Edition introduced the service value chain in 2019, as an operating model to facilitate value realization. We’ve first talked about the topic on our Definitive Guide on ITIL, but it’s time to expand on the concept to understand: So, make sure to keep reading – we’ve thrown some useful examples on how the service value chain works!

The recent heatwave that brought record temperatures to the UK caused cooling systems to fail at a London data center resulting in downtime for Google and Oracle. According to Oracle, “Following unseasonably high temperatures in the UK south (London) region, two cooler units in the data centre experienced a failure when they were required to operate above their design limits.

The days in which a business could thrive by serving customers through brick-and-mortar stores alone are long gone. Almost all retailers now offer a variety of online and offline channels, often with some degree of integration to ensure a smooth customer journey across different touchpoints. However, even these multichannel and cross-channel strategies are increasingly falling short of modern expectations.

You can now monitor Jetty for free using top of the line open source monitoring tools in OpenTelemetry. If you are as excited as we are, take a look at the details of this support in OpenTelemetry’s repo. The best part is that this receiver works with any OpenTelemetry collector: including the OpenTelemetry Collector and observIQ’s distribution of the collector. Jetty uses the JMX receiver.

Consumers expect their personal information to be safe in your hands as they use your apps, services, and stores. Even in-person retailers collect customer data for loyalty programs, shopping history, and more. In addition, regulators and auditors — and while we’re at it, let’s add investors, board members, and partners to the list of people who expect all customer data to be secure at all times.

Thinking about breaking into the DevOps space? DevOps has become one of the biggest tech buzzwords. Tech giants – like Facebook, Amazon, or Google – have numerous open positions for DevOps engineers. But it is a competitive field to break into. So if you’ve been prepping for DevOps roles, here are some of the most common interview questions (and potential answers) to expect, including.

Kubernetes has quickly grown in popularity, also due to its flexibility and power as a container orchestration system. It can scale virtually indefinitely, which has enabled it to provide the backbone for many of the world’s most popular online services. Plus, it is accessible and easy to set up. But, Kubernetes also comes with a few challenges in production.

Today I’m going to speak about another important Best practice, Tips, and Tricks that you need to know before you start to develop your Logic App solutions: Logic App (Standard) vs (Consumption).

You’ve heard the term IT help desk. You’ve probably also heard of IT service desks. They’re pretty much the same thing, aren’t they? They sound similar enough, so when people start throwing around mentions of help desk vs service desk, you don’t raise an eyebrow. After all, you don’t want to seem like you don’t know what you’re talking about. Here’s the thing: an IT help desk differs from an IT service desk.

For this Black Friday, Sematext wishes you: Now seriously, applications tend to generate a lot more logs on Black Friday, and they also tend to break down more – making those logs even more precious. If you’re using the Elastic Stack for log management, in this post we’ll share some tips and tricks to prepare you for this extra traffic.