Operations | Monitoring | ITSM | DevOps | Cloud

The role of empathy in technical writing SymfonyCon 2024

It’s easy to assume that our users are experts when writing documentation. But technical writing without diagrams, code examples, videos, screenshots and more can ostracise a large chunk of users who are simply searching for help when using your product. When writing technical documentation, empathy allows us to imagine ourselves as the reader: a junior developer who just started on the job, a sales manager who needs more information for a client deck, a member of the customer success team helping a client on a video call.

Transforming Symfony monolith to multi apps A step by step guide

From monolith to multi-app join us as we explore more in this Symfony demo: Once upon a time, great people created a great Symfony demo, to be used as a living code example and help us all learn: Bigfoot. Since then, the DevRel team at Platform.sh has forked this repo and created a really fun escape game to showcase Blackfire. And we thought it would be good to have a dedicated frontend for our game, instead of reusing the Bigfoot design.

Your weakness is your superpower Strengths based growth

Too often, we are told to highlight our weaknesses as a means for growth. From job interviews, to performance reviews, to our own self-reflection, we shine the light on what we do poorly. Building our careers isn't about doing everything well - instead, it's about doing what we already know we're good at to the best of our ability, and using the knowledge of our weakness to employ our strengths. Join Mary Thomas to learn why identifying and leaning into our strengths becomes our weakness Superpower.

Reality Bytes: How AI Drive Will Help YOU Win the AI Race (w/ Matt Rose)

In this special Reality Bytes, the team sits down with Matt Rose, Product Marketing Manager at Nexthink, to talk about the just-announced AI Drive. Matt breaks down how AI Drive helps organizations finally make sense of their scattered AI landscape—bringing visibility, usage insights, guidance, and measurable impact into one place inside the Nexthink Infinity platform. He also shares early customer feedback, the future roadmap, and why AI adoption has become a critical competitive differentiator.

LangChain Observability: Monitoring Guide for Production Apps

LangChain applications fail differently than traditional web apps. A single user request can trigger 15+ LLM calls, cost $5 in tokens, and fail silently without throwing errors. One team discovered a $12,000 OpenAI bill caused by a recursive chain with no monitoring. This guide shows how to implement observability for LangChain applications, giving you complete visibility into performance, costs, and errors before they impact your users or budget.

Why You MUST Know What Are the Pillars of IT Infrastructure Management?

IT Infrastructure Management is the foundation that keeps businesses running smoothly, ensuring scalability, performance, and security. In this video, we’ break down the core pillars every IT leader, engineer, or tech enthusiast needs to understand, covering hardware, software, networks, data, and cloud environments.

BigPanda was recognized in 10 Gartner Hype Cycles in 2025

Every day, BigPanda redefines how enterprise operations teams prevent disruptions and streamline incident management. Our agentic IT operations platform helps enterprises detect, respond to, and resolve incidents faster and ensure that IT remains scalable, effective, and sustainable. I’m proud to announce that in 2025, BigPanda received recognition across ten Gartner Hype Cycles, which we believe is a testament to our relentless innovation and customer focus.

Eliminate Manual L1 Workflows: BigPanda Enhances AI Detection and Response with New Features

We introduced our vision for BigPanda AI Detection and Response (ADR) at our annual customer event earlier this year, and shared how we’re going to automate L1 operations and eliminate the need for manual investigations. We’re pleased to announce the continued evolution of ADR with a brand-new set of capabilities.