Amazon Web Services (AWS) is one of the most popular public cloud providers today. Over the years, AWS’ services have expanded from cloud computing to application development and security. To retain the reliability, availability, and performance of your AWS instances, an AWS cloud monitoring solution is a must. It’s critical for AWS monitoring tools to collect data from all parts of your AWS service, so that multi-point failure can be easily debugged.

To retain a competitive advantage in today’s fast-paced digital market, organizations need to focus on their application stack. Error-prone or bug-ridden applications may deter potential customers from visiting a site again. Organizations must monitor application performance at every level to ensure optimal performance of business applications.

We’re happy to announce the release of advanced analytics for three more ServiceDesk Plus modules: Request transition history, Projects and Knowledge base management. Read on to see how this integration between ServiceDesk Plus and Analytics Plus gives enterprises better visibility into their help desk activity.

In my previous post, we looked at how event correlation can be used to deal with advanced persistent threats (APTs). The thing is, an APT is just one ugly face of a much larger epidemic: the data breach. In this blog, we examine this larger problem and the role of event correlation in securing sensitive data.

Among all the pesky attacks that keep security administrators working late, advanced persistent threats (APTs) are possibly the most lethal. An APT is a long-term, targeted attack which involves stealthily spying on an organization’s network activity or siphoning off sensitive data, as opposed to openly damaging or locking down network resources.

Your trusted MSP service desk software just got a whole lot better with a set of new features and enhancements to take your IT support experience to greater heights. We’re excited to share with you ServiceDesk Plus MSP’s newest release, where we’ve focused on taking what you, as a managed service provider, need for your business to thrive—and make world-class IT support for customers, a reality.

NoSQL databases have always been regarded as a notch above SQL databases. The primary reason for the soaring popularity of NoSQL databases is their dynamic and cloud-friendly approach to seamlessly processing data across a large amount of commodity servers. With high scalability, availability, and reliability, AWS’s DynamoDB is a great example of a fully-managed NoSQL database.