Operations | Monitoring | ITSM | DevOps | Cloud

NetFlow Analyzer: Next-level enterprise billing for ISPs

Ever since the work from home (WFH) and study from home (SFH) initiatives became widespread due to the outbreak of COVID-19, there has been a huge effort among organizations to either set up new broadband connections or upgrade existing connections with higher bandwidth speeds. No matter the number of command centers an internet service provider (ISP) might have, keeping up with users’ demands—whether it’s about network speed or volume—can be a colossal undertaking.

Cloud IT - ManageEngine's Cloud Solutions

ManageEngine, with its wide range of product portfolio, offers IT management solutions through the cloud. A one-stop shop vendor to choose from a host of cloud offerings on IT Helpdesk and Asset Management, Identity Management, Mobile Device Management, Patch Management and IT infrastructure monitoring.

ManageEngine recognized in Gartner Magic Quadrant for Application Performance Monitoring

We are happy to announce that ManageEngine has been recognized by Gartner in its 2020 Magic Quadrant for Application Performance Monitoring. Applications Manager has helped thousands of customers across the globe streamline and manage their servers and applications effectively.

How important is network compliance for your remote work environment?

With a majority of the workforce now adopting a work-from-home routine, maintaining the normal functioning of your network and ensuring compliance with industry standards is not an easy job. When employees are working remotely, it is especially crucial to ensure network compliance with industry standards and internal policies to secure your network from cybersecurity breaches.

How implementing a BYOD initiative helps prepare remote workers for COVID-19 era challenges

As the COVID-19 pandemic continues to force employees to work from home, businesses are facing new and unique challenges to ensure business continuity. When remote work is mandated due to COVID-19, the transition isn’t smooth for many businesses; not every business has the infrastructure to make the abrupt shift, even given the immediate need to go remote.

Email, security, and breaches

Email-based attacks can take many forms, and are typically deployed by cybercriminals in order to extort ransom or leak sensitive data. Just recently, a banking Trojan named Trickbot targeted Italy, a hotspot for COVID-19 cases, with email spam campaigns. While the email subject line is in line with the daily concerns and talks about spread of the virus, the attachment was actually a malicious script.

Managing Major Incidents with ServiceDesk Plus

In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization.

Managing Major Incidents with ServiceDesk Plus Cloud

In this video, we will examine a real-life major incident where an internet service provider (ISP) faces a massive outage, and scores of its customers are receiving 502 (bad gateway) errors. Learn how to harness the full potential of ServiceDesk Plus, and establish the best practice framework for managing any level of incident in your organization. Follow us on social.

Cybersecurity use cases for better remote workforce management

In the new normal, if your business has chosen remote operations, this might attract malicious actors. Hackers prey on the remote workforce whose vulnerability has increased in multifold ways. While infrastructural concerns, such as working outside the corporate IT network and using home Wi-Fi are inevitable, other issues, including using personal devices and retaining privileges to access more than required business resources add to the magnitude of this vulnerability.

Everything you need to know about ITIL4

ITIL 4 is the first significant update to the leading IT service management(ITSM) and digital service management framework since 2011. Drawing on extensive input from industry experts around the globe—including content writers, reviewers, and contributors—ITIL 4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.