Operations | Monitoring | ITSM | DevOps | Cloud

ManageEngine

Seven reasons your help desk needs analytics.

What can analytics do for your help desk? In this e-book, we've rounded up seven key reasons why your help desk needs an analytics solution. From providing granular visibility into your data, to identifying geographical patterns and creating custom KPIs, you'll discover how analytics can augment your help desk management.

Help us understand and measure your SOC performance [Survey]

What gets measured gets managed. You probably intuitively sense the truth in that statement, but are you practicing it? Specifically, are you measuring your security operations center’s (SOC) performance? Measuring the IT security team’s performance has always been subjective. With more and more security techniques emerging in the last decade, your organization may have come up with different metrics to measure the performance of its SOC.

Five worthy reads: AI and ML: Keys to the next layer of endpoint protection

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we’ll talk about why incorporating AI into your UEM strategy may be inevitable.

Tracking insider threats with AI

If you thought masked hackers in dark rooms spreading malware were your only security concern, think again. In its Insider Threat Report for 2018, Crowd Research Partners brought to light that almost 90 percent of organizations find themselves vulnerable to insider threats. What’s worse is that 50 percent of these organizations experienced an insider attack in 2018.

Thwart password spray attacks to secure employee access to cloud apps

Chances are you’ve heard of traditional credential-based attacks on Active Directory (AD) and cloud applications—brute force attacks, dictionary attacks, and keylogging, to name a few. There’s now another attack type you should familiarize yourself with: password spray attacks. In this blog, we’ll analyze why you should be wary of them and the best way to tackle them.

OpManager 12.3 receives IT Pro Recommended Award

The latest build for OpManager 12.3 has been gaining some recognition from industry analysts. Recently, a UK-based business insights and analytics company, IT Pro, wrote a positive review of OpManager. IT Pro highlighted all of OpManager’s latest enhancements and features. OpManager also received an IT Pro Recommended Award, and we are elated.