IT analytics in 90 seconds: Ensure customer retention through first call resolutions
Boost customer satisfaction by tracking first call resolution (FCR) rates in your help desk using Analytics Plus reports.
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Webinar: Request Life Cycle (RLC) in ServiceDesk Plus Cloud
Request Life Cycle(RLC) lets you design the complete life cycle of a ticket visually using a simple, drag and drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.
What is ITIL 4? Everything you Need to Know from Dr. Mauricio Corona
ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.
IT analytics in 90 seconds: Track down stale tickets to ensure customer satisfaction
Improve customer satisfaction by staying on top of your inactive tickets using the Last Activity Report in Analytics Plus.
IT analytics in 90 seconds: Boost your MSP's revenue using effective customer rates
Identify the customers who bring in a healthy revenue by using the Customer Effective Rate report in Analytics Plus.
Thanks, Gartner! We're in the 2019 Magic Quadrant for APM
It’s raining accolades for ManageEngine Applications Manager, and we’re psyched! After being named a January 2019 Gartner Peer Insights Customers’ Choice for Application Performance Monitoring Suites, Gartner has also recognized Applications Manager as a niche player in its 2019 Magic Quadrant for Application Performance Monitoring.
Five worthy reads: The trail of data we leave behind
Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. This week, we explore why digital trust is a key factor for organizations today.
New integration offers a consolidated look at your APM alerts
Application monitoring and alerting go hand-in-hand. Alerts point out critical issues in your infrastructure and help you identify and remediate components causing service degradation and disruption. To reduce the complexity involved in managing IT alerts, we’ve developed an integration between our application monitoring tool, Applications Manager, and our alert management solution, AlarmsOne.
The changing role of ITSM in 2019: The five-point cheat sheet to ace digital transformation.
Digital transformation (DX) has taken organizations across the globe by storm by improving operational performance and customer experiences. During this transformation, IT teams need to be prepared to harness the benefits DX has to offer.
IT analytics in 90 seconds: Ensure sustained profitability through revenue diversification
Track revenue distribution to fuel profitability in your organization using the Revenue Distribution report in Analytics Plus.